Teka Johnson
Springfield,IL
Summary
Versatile and results-driven Business Analyst and Technology Professional with a Master’s in Management Information Systems and specialized certifications in Business Analytics, IT Project Management, and Business Process Management. Proven ability to translate complex data into actionable insights, streamline operations, and deliver end-to-end project solutions across consulting, public service, and private sector environments. Experienced in executing data-driven strategies, conducting system testing, and aligning technical solutions with human-centered needs. Known for owning workstreams, driving measurable outcomes, and enhancing service delivery through analytical precision and agile methodologies. Certified ScrumMaster with a strong foundation in stakeholder collaboration, regulatory compliance, and process innovation—uniquely equipped to lead transformation at scale.
Overview
7
7
years of professional experience
Work History
Business Solution Analyst
Deloitte
07.2024 - Current
- Conducts comprehensive contract reviews and performs targeted data pulls to support project compliance and reporting needs
- Utilize advanced Excel functions for data analysis, tracking, and reporting.
- Develop and deliver PowerPoint presentations to communicate project updates and findings to stakeholders.
- Design real-world scenarios and review user stories in conjunction with project requirements to clarify and ensure alignment with ambiguities.
- Executed functional testing on applications to confirm proper operation and user experience.
- Owns work threads end-to-end.
- Employ technologies to enhance service delivery.
- Conduct in-depth data analysis to provide actionable insights and support strategic decision-making.
- Implement Innovative solutions to optimize business processes and improve client outcomes.
Case Manager
Lydia Home Association
12.2022 - 10.2024
- Delivered comprehensive case management services, assessing client needs and creating effective service plans.
- Facilitated interdisciplinary meetings, collaborating with both clients and management to review case progress.
- Advocated for clients, navigating social services and community resources to support their goals.
- Maintained meticulous case documentation, ensuring accuracy and confidentiality.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Executive Assistant
Top Shelf Lounge
12.2018 - 07.2024
- Managed complex calendars, optimizing schedules to enhance productivity.
- Acted as a liaison between the executive and employees, fostering effective communication and operational efficiency.
- Oversaw financial management tasks, including budgeting, expense reporting, and invoicing.
- Coordinated events and meetings, ensuring seamless execution and logistics.
- Handled confidential and sensitive information with discretion and tact.
IT / Data Management Intern
Help Us Grow Foundation
03.2024 - 06.2024
- Assisted in the management and analysis of program data to enhance service delivery.
- Developed and maintained databases to track program metrics and outcomes.
- Supported IT projects aimed at improving the efficiency and effectiveness of data management.
- Collaborated with team members to ensure accurate data reporting and analysis.
Life Insurance Producer
Kemper
06.2023 - 06.2024
- Maintained high standards of customer service by building relationships with clients.
- Explained the advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Marketed life insurance products to increase customer bases and revenue.
- Conducted annual reviews of existing policies to update information.
- Negotiated contracts and terms of sale with potential customers.
Substance Abuse Counselor
Gateway Foundation
03.2021 - 07.2022
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Facilitated group and individual therapy in an inpatient setting.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Kept accurate and detailed records to track and document client progress.
Education
Master of Science - Management Information Systems
University of Illinois
Bachelor of Art - Psychology
University of Illinois
Graduate Certification - Business Analytics
University of Illinois
Graduate Certification - IT Project Management
University of Illinois
Graduate Certification - Business Process Management
University of Illinois
Skills
- Tableu
- Aris
- Salesforce
- Microsoft Dynamics
- Microsoft Office suites (Word, Excel, PowerPoint, Outlook)
- Microsoft Visio
- Google Office Suites
- JIRA
- Process mapping
- Research and analysis
- Cross-functional collaboration
- Technology implementation
Professional Licenses
- Child Welfare Employee Licensure (CWEL), Department of Children and Family Services
- Casualty, Property, Life, Health, and Accident Producer, State of Illinois
Locations
- Springfield, IL
- Chicago, IL
System Experience
Tableau, Aris, Salesforce, Mendix, Microsoft Dynamics, Microsoft Word, Excel, PowerPoint, Visio, Outlook, Google office suites, JIRA, Certified ScrumMaster (CSM), Salesforce Certified Associate, Mendix Rapid Developer, Certified ARIS Business Process Analysis Platform Expert
Licenses/Certifications
Certifications: Certified ScrumMaster (CSM), Salesforce Certified Associate, Certified ARIS Business Process Analysis Platform Expert
Licensures: Child Welfare Employee Licensure (CWEL)| Department of Children and Family Services
Casualty, Property, Life, Health, and Accident Producer | State of Illinois
Timeline
Business Solution Analyst
Deloitte
07.2024 - Current
IT / Data Management Intern
Help Us Grow Foundation
03.2024 - 06.2024
Life Insurance Producer
Kemper
06.2023 - 06.2024
Case Manager
Lydia Home Association
12.2022 - 10.2024
Substance Abuse Counselor
Gateway Foundation
03.2021 - 07.2022
Executive Assistant
Top Shelf Lounge
12.2018 - 07.2024
Bachelor of Art - Psychology
University of Illinois
Graduate Certification - Business Analytics
University of Illinois
Graduate Certification - IT Project Management
University of Illinois
Graduate Certification - Business Process Management
University of Illinois
Master of Science - Management Information Systems
University of Illinois
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