Summary
Overview
Work History
Education
Skills
Employment References
Timeline
Generic

Carolyn Reyes

North Aurora

Summary

To obtain a position as a Operations Supervisor, that will best utilize my knowledge and experience as a responsible leader.

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training. Reliable track record of fostering team collaboration and maintaining high standards of performance.

Overview

25
25
years of professional experience

Work History

Operations Supervisor

R&R Donnelley
06.2012 - Current
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.
  • Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Interceded between employees during arguments and diffused tense situations.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.

Supervisor

Tobe Direct
08.2009 - 06.2012
  • Assistant Supervisor/Shift
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.

Supervisor

Solar Communications
03.2000 - 06.2009
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.

Education

GED -

Waubonsee Community College

Skills

  • Document and draft procedures
  • Participate in pre-planning and scheduling meetings
  • Schedule temps
  • Ordering materials and necessary machine parts as needed
  • Set up and operate machinery
  • Operate and troubleshoot friction feeders
  • Proficient operator of kodak ink jets
  • Domino Editor GT
  • HP MCS
  • XP
  • DOS
  • Program templates
  • Bitmaps
  • Oce laser printer 466
  • Speedo burster
  • Bowie burster
  • OCE Cut feed lasers 6250
  • OCE Cut feed lasers 4110
  • MCS 8000 color printer
  • Eagle inkjet
  • HP INKJET
  • Pile Folder
  • Heidelberg Stahlfolder
  • Continuance folder
  • Small cutter
  • MBO pile folder
  • Buskro labeler
  • Bell and Howell inserters
  • Measure quality of position and color
  • Ensure postal regulations adherence
  • Writing daily reports
  • Investigate customer complaints
  • Highly experienced in Microsoft Word and Excel
  • Performance monitoring
  • Operations management
  • Task delegation
  • Staff supervision
  • Employee development
  • Safety oversight
  • Team Training
  • Management
  • Quality assurance
  • Productivity management
  • Team leadership
  • Multitasking and organization

Employment References

Terry Burg, Plant manager and Senior Vice President, Solar Communications and Tobe Direct, 605 Territorial Dr # C, Bolingbrook, IL, 60440, (815)-341-0333, (815)754-5708

Timeline

Operations Supervisor

R&R Donnelley
06.2012 - Current

Supervisor

Tobe Direct
08.2009 - 06.2012

Supervisor

Solar Communications
03.2000 - 06.2009

GED -

Waubonsee Community College

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Carolyn Reyes