Teiana Ware
Bolingbrook
Summary
High-energy individual skilled at welcoming guests, maintaining entrances and balancing work loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive client experiences. I pride myself in my ability to bring back customers due to my personality and professionalism.
Overview
4
4
years of professional experience
Work History
Relationship Banker
BMO Harris Bank
03.2025 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
Server
Champions Bar and Grill
08.2024 - 03.2025
- Ensured compliance with cash-handling protocols.
- Gained comprehensive understanding of menu selections.
- Provided excellent customer service to all guests.
- Received and entered orders efficiently.
- Completing all opening and closing procedures
- Food and alcohol handling
Lead Teller
PNC Bank
04.2022 - 03.2025
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Cash handling and catching potential fraud
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
Server
Southern Fires
06.2021 - 05.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeting each customer with a smile and guaranteeing satisfaction each and every time
- Run food when busy
Nightclub Waitress
Breeze
05.2023 - 09.2023
- Conducted start and end-of-day tasks efficiently.
- Processed incoming orders accurately.
- Bottle service
- Food and alcohol handling
- Ensured guests were promptly seated.
- Handled funds efficiently while maintaining operational integrity.
Education
Some College (No Degree) - Finance
Eastern Michigan University
Ypsilanti, MIAccounting And Finance
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Cash handling
- POS Proficiency
- Sales Expertise
- Menu Memorization
- Effective Customer Upselling
- Order Accuracy
- Teamwork
Timeline
Relationship Banker
BMO Harris Bank
03.2025 - Current
Server
Champions Bar and Grill
08.2024 - 03.2025
Nightclub Waitress
Breeze
05.2023 - 09.2023
Lead Teller
PNC Bank
04.2022 - 03.2025
Server
Southern Fires
06.2021 - 05.2024
Some College (No Degree) - Finance
Eastern Michigan University
Accounting And Finance
Southern New Hampshire University