Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tegan Cervantes

Wheaton

Summary

Dynamic case manager with proven expertise at Little Friends Inc in crisis intervention and care coordination. Skilled in problem-solving and relationship building, I successfully advocated for client needs and trained staff on best practices, enhancing service delivery and client satisfaction. Committed to fostering collaborative environments for optimal outcomes.

Overview

9
9
years of professional experience

Work History

Case Manager

Little Friends Inc
06.2020 - Current
  • Facilitated client assessments to determine needs and develop individualized service plans.
  • Advocated for client rights and access to necessary services in challenging situations.
  • Trained new staff on best practices for case management processes and client interactions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Monitored client progress and adjusted care plans based on feedback and outcomes.
  • Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
  • Supervised case management team, ensuring adherence to organizational policies and best practices.
  • Facilitated regular team meetings to discuss case updates, challenges, and strategies for resolution.
  • Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.

Preschool Teacher

Educare Learning Center
04.2018 - 06.2020
  • Developed and implemented engaging lesson plans that promote early childhood development.
  • Fostered a nurturing environment to support emotional and social growth of children.
  • Collaborated with parents to share child progress and address developmental concerns.
  • Led classroom activities, encouraging creativity and participation among students.
  • Evaluated children's progress through observations and assessments, adapting approaches as needed.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

DSP

Cornerstone
05.2016 - 12.2017
  • Provided individualized support to clients, enhancing daily living skills and promoting independence.
  • Assisted clients in developing social skills through structured activities and community engagement.
  • Implemented personalized care plans, ensuring alignment with clients' goals and preferences.
  • Monitored client progress, documenting behavioral changes and reporting to interdisciplinary teams.
  • Trained new staff on best practices for client interaction and safety protocols.
  • Developed crisis intervention strategies, effectively de-escalating challenging behaviors in high-stress situations.
  • Fostered positive relationships with clients, families, and service providers to enhance support networks.
  • Advocated for client needs within service systems, ensuring access to necessary resources and services.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Education

Master of Arts - Psychology

Southern New Hampshire University
05-2019

Bachelor of Science - Social Work

Indiana State University
Terre Haute
05-2016

Skills

  • Problem-solving
  • Time management
  • Case documentation
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Care coordination
  • Crisis intervention

Timeline

Case Manager

Little Friends Inc
06.2020 - Current

Preschool Teacher

Educare Learning Center
04.2018 - 06.2020

DSP

Cornerstone
05.2016 - 12.2017

Master of Arts - Psychology

Southern New Hampshire University

Bachelor of Science - Social Work

Indiana State University

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Tegan Cervantes