Teeghan Anderson
Jacksonville
Summary
Dedicated customer service professional with experience in healthcare, retail, and food service environments. Currently employed with Blue Cross Blue Shield, providing exceptional support to members by resolving complex inquiries, explaining health insurance benefits, and delivering accurate information with professionalism and empathy. Strong communication, problem-solving, and multitasking abilities with a proven history of delivering outstanding customer experiences. Highly organized, dependable, and committed to maintaining confidentiality while exceeding performance expectations.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield
08.2025 - Current
- Assist members with questions regarding health insurance benefits, eligibility, claims, billing, and coverage.
- Maintain confidentiality of sensitive member information while complying with HIPAA and company policies.
- Resolve customer concerns efficiently while delivering high-quality service and maintaining professionalism.
- Document customer interactions accurately in company systems.
- Navigate multiple computer applications while managing high call volumes.
- Explain insurance plans, policies, and available resources in a clear and understandable manner.
- Collaborate with internal departments to resolve complex member issues.
- Meet performance goals for quality, productivity, and customer satisfaction.
- Build positive relationships with members by demonstrating empathy, patience, and effective communication.
Cashier
Marshalls
Jacksonville
01.2025 - 11.2025
- Counted and balanced cashier drawers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints professionally in accordance with company policy.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained productive relationships with employees.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Helped with purchases and signed customers up for rewards program.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Assisted with order entry and processing of incoming orders.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Cashier
Buffalo Wild Wings
Jacksonville
09.2024 - 11.2025
- Counted and balanced cashier drawers.
- Processed cash, credit card, and check payments accurately.
- Greeted customers promptly and resolved concerns professionally.
- Trained new cashiers on register operations and customer service standards.
- Assisted customers with questions regarding products and services.
- Promoted loyalty programs to increase customer engagement.
- Handled phone orders and assisted front-end staff during busy periods.
- Delivered exceptional customer service in a fast-paced environment.
Barista
Starbucks
Jacksonville, IL
03.2024 - 10.2024
- Prepared handcrafted beverages while maintaining Starbucks quality standards.
- Processed customer payments accurately using POS systems.
- Recommended food and beverage pairings to enhance customer experience.
- Trained new baristas on beverage preparation and customer service.
- Maintained sanitation standards and complied with health and safety regulations.
- Managed high-volume rush periods while providing friendly service.
- Restocked inventory and maintained a clean, organized workspace.
Education
Some College -
Southern New Hampshire University
Hooksett, NHSome College - undefined
Saint Louis University
St. Louis, MOSkills
- Customer Service Excellence
- Health Insurance Support
- Member Account Assistance
- HIPAA & Confidentiality Awareness
- Microsoft Office Suite
- Data Entry & Documentation
- Call Center Operations
- Complaint Resolution
- Active Listening
- Professional Communication
- Problem Solving
- Cash Handling
- Sales Transactions
- Drawer Balancing
- Product Restocking
- Staff Training & Mentoring
- Organizational Skills
- Time Management
- Multitasking
- Attention to Detail
- Team Collaboration
- Reliability & Integrity
- Customer service
- Data entry
Timeline
Customer Service Representative
Blue Cross Blue Shield
08.2025 - Current
Cashier
Marshalls
01.2025 - 11.2025
Cashier
Buffalo Wild Wings
09.2024 - 11.2025
Barista
Starbucks
03.2024 - 10.2024
Some College - undefined
Saint Louis University
Some College -
Southern New Hampshire University