Teasia Smith
Oak Street Health
Peoria
5
years of professional experience
Some of the my greatest successes was the clinical staff crises that didn't happen—the error caught before it reached the doctor, or the patient who felt heard enough to stay for their life-saving treatment.
Work History
Front Office Assistant
1 Year 10 Months- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Developed and maintained organized filing systems for patient records and office documentation.
- Facilitated training sessions for new staff on front office procedures and software applications.
- EMR Greenaway/Epic
- Records
- Transportation Scheduling
Customer Service Representative
1 Year 4 Months- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Taco Bell
8 Months- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma - Healthcare
High School Diploma
Skills
Customer Relations
Microsoft Spreadsheet/Word
Credit Card Payment Processing
Senior Leadership Support
Direct patient support
Ciox Records Request
Daily Huddle
Timeline
Front Office Assistant
Oak Street Health
12.2024 - CurrentRead More
Customer Service Representative
Walmart
07.2023 - 11.2024Read More
Taco Bell
Taco Bell
06.2021 - 02.2022Read More
Quest Charter Academy High School
High School Diploma
Read More
Saint Francis Medical Center College of Nursing
Diploma from Healthcare
Read More