Teasia Smith
Peoria
Summary
Some of the my greatest successes was the clinical staff crises that didn't happen—the error caught before it reached the doctor, or the patient who felt heard enough to stay for their life-saving treatment.
Overview
5
5
years of professional experience
Work History
Front Office Assistant
Oak Street Health
Peoria, IL
12.2024 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Developed and maintained organized filing systems for patient records and office documentation.
- Facilitated training sessions for new staff on front office procedures and software applications.
- EMR Greenaway/Epic
- Records
- Transportation Scheduling
Customer Service Representative
Walmart
Peoria, IL
07.2023 - 11.2024
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Taco Bell
Taco Bell
Peoria, IL
06.2021 - 02.2022
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma - Healthcare
Saint Francis Medical Center College of Nursing
Peoria, ILHigh School Diploma -
Quest Charter Academy High School
2503 N University St06.2023
Skills
- Customer Relations
- Microsoft Spreadsheet/Word
- Credit Card Payment Processing
- Senior Leadership Support
- Direct patient support
- Ciox Records Request
- Daily Huddle
Timeline
Front Office Assistant
Oak Street Health
12.2024 - Current
Customer Service Representative
Walmart
07.2023 - 11.2024
Taco Bell
Taco Bell
06.2021 - 02.2022
High School Diploma -
Quest Charter Academy High School
Diploma - Healthcare
Saint Francis Medical Center College of Nursing