Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teareouna Jackson

Chicago

Summary

Persuasive Customers Service Representative with expertise in assessing client needs, advising on coverage options and monitoring insurance claims. Energetic and communicative professional with 8 years of experience. Dedicated to developing meaningful client relationships and offering best solutions for coverage.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Agent

Oxford Auto Insurance
11.2024 - Current

Teacher Educator

Right At School LLC
08.2024 - Current
  • Established positive classroom environments that fostered open communication and collaboration between students.
  • Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
  • Designed engaging multimedia presentations, utilizing various technological tools to enhance instructional delivery and capture student interest.

Insurance Agent

Freeway Insurance
03.2022 - Current
  • Maintained high standards of customer service by building relationships with clients
  • Responded to customer calls swiftly to resolve issues and answer questions

Customer Service Cashier

Floor & Decor
07.2018 - 01.2022
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store

Cashier

Tjmaxx
05.2016 - 06.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes

Education

High School -

Lyons Township High School
La Grange, IL
05.2016

Skills

  • Claims Reporting Systems
  • Insurance Coverage Verification
  • Policy Renewals
  • Underwriting and Adjustments
  • Clientele Development
  • Insurance Customization
  • Email Marketing
  • Policyholder Communication
  • Loyalty Programs
  • Call Control
  • Insurance Practices
  • Customer Service and Assistance
  • Inbound Customer Calls
  • Team Meetings
  • Special Orders
  • Credit and Debit Card Processing
  • Call Center Customer Service
  • Increasing Savings
  • Agent Support
  • Quotes and Sales

Certification

Licensed Insurance Agent - 2years

Timeline

Insurance Agent

Oxford Auto Insurance
11.2024 - Current

Teacher Educator

Right At School LLC
08.2024 - Current

Insurance Agent

Freeway Insurance
03.2022 - Current

Customer Service Cashier

Floor & Decor
07.2018 - 01.2022

Cashier

Tjmaxx
05.2016 - 06.2017

High School -

Lyons Township High School

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Teareouna Jackson