Tearah Troupe
Dekalb
Summary
Psychology graduate with a Bachelor's degree, offering strong skills in communication, problem-solving, and adaptability within diverse team dynamics. Passionate about applying psychological principles to enhance workplace interactions, improve productivity, and contribute to organizational success. Experienced in fostering positive environments, supporting individual and team development, and utilizing psychological insights to resolve challenges effectively. Eager to leverage educational background and practical experience to grow within a psychology-related field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Environmental Services
Northwestern Medicine Kishwaukee Hospital
05.2023 - Current
- Maintained smooth and efficient environmental services by effectively overseeing housekeeping and maintenance professionals
- Collaborated with interdisciplinary teams and special projects or events requiring additional environmental service support
- Achieved high levels of patient satisfaction through consistent delivery of superior environmental services
Behavioral Technician
Invo Healthcare
03.2023 - 06.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
Material Handler
McKesson
06.2021 - 07.2022
- Operated forklifts and pallet jacks to transfer large Inventory Items Into appropriate locations
- Packed and unpacked Items Into appropriate containers for shipment
- Maintained clean and safe work environment by following proper safety protocols
Assistant Manager
Finish Line
03.2020 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Shift Leader
Dairy Queen
06.2017 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities
- Completed cash and credit card transactions accurately using POS software
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
Education
Bachelor of Science - Psychology; Minor Sociology
Northern Illinois University
Dekalb, IL12-2024
Skills
- Customer Service and Satisfaction
- Decision-making
- Staff and training and development
- Documenting and reporting
- Team leadership
- Goal setting
- Verbal and Written Communication
- Collaborates Well with Others
- Analytical and Critical Thinking
- Conflict Resolution
Certification
BLS Certification
Timeline
Environmental Services
Northwestern Medicine Kishwaukee Hospital
05.2023 - Current
BLS Certification
04-2023
Behavioral Technician
Invo Healthcare
03.2023 - 06.2023
Material Handler
McKesson
06.2021 - 07.2022
Assistant Manager
Finish Line
03.2020 - 08.2021
Shift Leader
Dairy Queen
06.2017 - 03.2020
Bachelor of Science - Psychology; Minor Sociology
Northern Illinois University
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