Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tazzaleen Leach

Matteson

Summary

Hardworking Collections with Customer service has brought 15+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings of feeling empathy, reliability and enthusiasm for satisfying customers.

Overview

19
19
years of professional experience

Work History

Collections Customer Service Lending Manager

Heights Finance
Chicago
06.2023 - Current
  • Provided ongoing coaching and support to team members, cultivating an environment conducive to professional growth and development.
  • Improved operational efficiency by identifying areas for improvement within the loan processing system, implementing changes as needed.
  • Delivered exceptional customer service, consistently resolving issues promptly, and maintaining high levels of client satisfaction.
  • Optimized underwriting guidelines, resulting in improved decision-making accuracy for loan applications.
  • Supervised a team of one loan officer, promoting a positive environment and instilling a model of hard work and dedication.

Customer Service Collections Representative

Utilities Inc
Chicago
06.2018 - 05.2023
  • Creating Accounts for customer for water and wastewater services over the united states
  • Creating a resolution for any issues that occur in regards to their services answering incoming calls between 80-100 calls daily Placing collections calls and courtesy calls to customer in regards to their past due amount owed Met all customer call guidelines and service levels, handle time and productivity and collection goals monthly. Provided primary customer support to internal and external customers in fast paced environment
  • Collecting payments on past due accounts, discussing arrangements and first line resolution on any issues or complaints that a customer may have had.

Collection/Liquidation Set Specialist

Wells Fargo Home Mortgage
Milwaukee
08.2009 - 04.2018
  • Present options to customers in order to retain their homes
  • Answer phone calls from customers in a timely manner
  • Speak with realtors regarding liquidation options Collecting documents and making sure they meet all investor requirements
  • Achieve monthly personal and department goals and also monthly quality assurance metric
  • Exceed expectations by taking initiative to to meet expectations to Earn monthly recognition for outstanding performance on a repeated basis
  • Inbound/outbound collection calls for collection of home mortgages monthly delinquent from 15 days -180 days
  • Process check/debit card payments, review accounts for possible loan Modification
  • Reviewed options of assistance for difficult situations

Customer Service Representative/Store Manager

PLS Loan Store
Milwaukee
06.2006 - 07.2009
  • Marketed products to produce company revenue
  • Supervised a team of 5-7 employees in collecting on past due accounts between 1-60 days past due before court proceedings/garnishment
  • Prepared documents and approved payday loan ranging from $50.00-2,000. process payments via debit, cash and ach on accounts
  • Keep Customers Photo copied documents and allocated personal checks in a safe place
  • Balancing and handling cash inventory
  • Provided Training and Coaching Cash Transfer To banks and prepared deposits

Education

High School Diploma -

John Marshall High School
Milwaukee, WI
06-2003

Skills

  • Call center background
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook & Access
  • Foreclosures and Liquidations
  • Credit and collections
  • Team-oriented
  • Automated dialer experience
  • Skip tracing/ payment processing
  • Installment plan set up
  • Team collaboration
  • Effective negotiator

Timeline

Collections Customer Service Lending Manager

Heights Finance
06.2023 - Current

Customer Service Collections Representative

Utilities Inc
06.2018 - 05.2023

Collection/Liquidation Set Specialist

Wells Fargo Home Mortgage
08.2009 - 04.2018

Customer Service Representative/Store Manager

PLS Loan Store
06.2006 - 07.2009

High School Diploma -

John Marshall High School

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Tazzaleen Leach