Taylor Trim
Aurora
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Coffey Brothers
03.2022 - 10.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Customer Care Manager
TWO MEN AND A TRUCK
06.2019 - 03.2022
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Created customer support strategy to increase customer retention.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Training Manager
TWO MEN AND A TRUCK
03.2018 - 06.2019
- Conducted orientation sessions and organized on-the-job training for new hires.
- Coordinated ongoing technical training and personal development classes for staff members.
- Managed all exempt employee coaching, training and performance improvement actions.
- Trained new hires to perform cross-training exercises with experienced workers.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Directed training programs and development paths for managers and supervisors.
Sales Manager
TWO MEN AND A TRUCK
01.2017 - 03.2018
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Produced contracts, reports, letters, and proposals for clients.
- Developed and implemented comprehensive salesperson training program.
- Exceeded regional annual sales target by 15%.
Logistics Manager
TWO MEN AND A TRUCK
07.2015 - 01.2017
- Coordinated dispatching of 35-45 drivers to accomplish daily delivery requirements.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Implemented strategies to improve processes and systems.
Sales Representative
TWO MEN AND A TRUCK
12.2014 - 07.2015
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Organized sales paperwork, presented proposals and finalized contracts.
- Increased sales by offering consultation on services and applying customer service and upselling techniques.
- Implemented sales strategies and techniques, increasing revenue and customer satisfaction.
Driver
TWO MEN AND A TRUCK
06.2014 - 12.2014
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Obtained customer signatures to complete and process paperwork.
- Loaded and secured items in trucks to avoid damage to parcels during delivery while providing excellent customer service.
Operations Manager
Two Men And A Truck
10.2022 - Current
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate driver information for delivery scheduling.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Business Administration
North Central College
Naperville, ILHigh School Diploma -
Dansville High School
Dansville, MI06.2009
Skills
- Customer Relations
- Training and mentoring
- Sales proficiency
- Staff Management
- Business planning
- Schedule Management
Certification
- Smith System driver instructor
Timeline
Operations Manager
Two Men And A Truck
10.2022 - Current
Operations Manager
Coffey Brothers
03.2022 - 10.2022
Customer Care Manager
TWO MEN AND A TRUCK
06.2019 - 03.2022
Training Manager
TWO MEN AND A TRUCK
03.2018 - 06.2019
Sales Manager
TWO MEN AND A TRUCK
01.2017 - 03.2018
Logistics Manager
TWO MEN AND A TRUCK
07.2015 - 01.2017
Sales Representative
TWO MEN AND A TRUCK
12.2014 - 07.2015
Driver
TWO MEN AND A TRUCK
06.2014 - 12.2014
- Smith System driver instructor
No Degree - Business Administration
North Central College
High School Diploma -
Dansville High School
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