Taylor Speich
Georgetown
Summary
Dynamic Business Office Manager with a proven track record at Accolade Healthcare of Savoy, adept in account reconciliation and staff development. Excelled in streamlining financial operations, enhancing productivity by 100%, and fostering strong relationships. Skilled in office administration and employee onboarding, demonstrating exceptional organizational and interpersonal abilities.
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Overview
8
8
years of professional experience
Work History
Business Office Manager
Accolade Healthcare of Savoy
10.2023 - Current
- Updated aging reports, managed accounts, and generated reports for company.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Managed 170+ resident funds at one time.
- Thorough collection process to ensure 100% collection rate,
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Business Office Manager
Villas of Hollybrook
04.2022 - 10.2023
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- HR for internal staff - Conducted interview, onboarded into ADP, Conducted orientation, and acted as Human Resources for all employees including management staff.
- Followed collection process to ensure steady revenue.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Bi Weekly leadership meetings to collaborate on new processes as well as collection efforts.
Recruiter Specialist/Marketing Assistant/Senior Payroll Specialist
Express Employment Professionals
09.2020 - 04.2022
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Collaborated with HR department to ensure smooth onboarding processes for new employees.
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
Personnel Supervisor
Resource MFG
01.2018 - 09.2020
- Maintained personnel records and statistical data to establish accuracy and compliance.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Facilitated smooth onboarding processes for new hires.
- Conducted start to finish hiring process.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Agent
Walgreens Boots Alliance
05.2017 - 01.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Handled all work orders for Walgreens stores across the US.
Education
High School Diploma -
Salt Fork High School
Catlin, IL05-2017
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Payroll and budgeting
- Credit and collections
- Administrative support
- Business operations management
- Documentation and control
- Expense reporting
- Human resources
- Office management software
Timeline
Business Office Manager
Accolade Healthcare of Savoy
10.2023 - Current
Business Office Manager
Villas of Hollybrook
04.2022 - 10.2023
Recruiter Specialist/Marketing Assistant/Senior Payroll Specialist
Express Employment Professionals
09.2020 - 04.2022
Personnel Supervisor
Resource MFG
01.2018 - 09.2020
Agent
Walgreens Boots Alliance
05.2017 - 01.2018
High School Diploma -
Salt Fork High School
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