Summary
Overview
Work History
Education
Skills
Certification
PERSONAL INFORMATION
Timeline
Generic

Taylor Rosa

Rockford

Summary

Results-driven Operations Manager with a proven track record in enhancing operational efficiency and driving revenue growth in the restaurant industry. Skilled in data-driven decision-making and conflict management, I have successfully implemented strategic plans that improved customer satisfaction and streamlined processes. My leadership in training and developing teams fosters a culture of continuous improvement, ensuring exceptional service and adherence to industry standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

District Operations Manager

Five Guys
08.2020 - Current
  • Developed strategic plans for the district to achieve short-term and long-term goals
  • Improved district operations efficiency by streamlining processes and implementing best practices
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion
  • Implemented data-driven decision-making processes, enhancing overall district performance and growth
  • Ensured adherence to company policies, industry regulations, and legal requirements within the district
  • Increased customer satisfaction levels with streamlined communication channels and prompt resolution of issues
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Identified business development opportunities resulting in revenue growth for the district
  • Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly
  • Resolved problems, improved operations and provided exceptional service
  • Excellent communication skills, both verbal and written.

Bar Rescue Consultant (Seasonal)

3 Ball Entertainment-USA
10.2019 - Current
  • Hands on hospitality mentor and trainer
  • Helps failing bars and restaurants identify failures and creates attainable goals to make sure they thrive
  • Opens new remodeled restaurants and bars

Restaurant Manager

Five Guys
03.2020 - Current
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
  • Proven ability to learn quickly and adapt to new situations

Food and Beverage Manager

Dave & Buster's
04.2018 - 05.2020
  • Oversaw the hiring process for new employees, selecting top talent to join our team
  • Coordinated with staff to deliver food services for special events and functions
  • Verified prepared food met standards for quality and quantity before serving to customers
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth
  • Developed ongoing training initiative to improve beverage knowledge of serving employees
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data

Education

Bachelor's degree - Hospitality Management

University of Michigan
Ann Arbor, MI

Skills

  • Purchasing
  • Retail Management
  • Kitchen Management Experience
  • Profit & loss
  • Recruiting
  • Restaurant management
  • Business development
  • Food production
  • Leadership
  • Catering
  • Continuous improvement
  • Food Safety
  • Pricing
  • POS
  • Conflict management
  • Management
  • Cost control
  • Culinary Experience
  • Training & development
  • Customer service
  • Communication skills
  • Budgeting
  • Organizational skills
  • Labor Cost Analysis
  • Cash handling
  • Office Management
  • Forecasting
  • Procurement
  • Food preparation
  • Inventory control
  • Hospitality Management

Certification

  • TABC Certification
  • Bartender License
  • MAST Permit
  • OLCC Service Permit
  • Food Handler Certification
  • Food Safety Certification
  • ServSafe
  • Driver's License

PERSONAL INFORMATION

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

District Operations Manager

Five Guys
08.2020 - Current

Restaurant Manager

Five Guys
03.2020 - Current

Bar Rescue Consultant (Seasonal)

3 Ball Entertainment-USA
10.2019 - Current

Food and Beverage Manager

Dave & Buster's
04.2018 - 05.2020

Bachelor's degree - Hospitality Management

University of Michigan

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