Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Moore

Chicago

Summary


Customer Service Specialist eager to deliver impactful support and foster client satisfaction. Skilled in problem-solving, conflict resolution, and effective communication. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven professional with commitment to enhancing customer experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Consultant

FedEx Office
03.2024 - Current
  • Assist over 100 customers per day with shipping and printing services
  • Exceed daily “pack & ship” goal of $25 consistently
  • Navigate multiple computer applications while assisting customers
  • Educate customers on how to operate self-service stations, improving service efficiency

Warehouse Associate

Amazon
07.2022 - 07.2024
  • Organized over 1,000 units into storage pods daily
  • Trained 5 new hires every month
  • Collaborated with associates to ensure team met daily goals
  • Complied with safety rules and procedures

Sales Representative

Allstate
10.2020 - 01.2022
  • Handled inbound and outbound sales calls daily, educating customers on insurance options, and binding policies
  • Navigated multiple software applications while engaging customers on the phone
  • Led presentations on sales best practices
  • Researched insurance regulations daily to ensure compliance with various state guidelines

Education

Bachelor’s Degree - Business Management

William Penn University

Skills

  • Customer Service
  • Sales
  • Inbound & Outbound Calls
  • Microsoft Office
  • Software Operation
  • Team Leadership

Timeline

Customer Service Consultant

FedEx Office
03.2024 - Current

Warehouse Associate

Amazon
07.2022 - 07.2024

Sales Representative

Allstate
10.2020 - 01.2022

Bachelor’s Degree - Business Management

William Penn University

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Taylor Moore