Taylor Medina
Peoria
Summary
Patient Access Associate with a proven track record at OSF HealthCare, excelling in high-volume environments. Skilled in data entry and HIPAA compliance, I enhance patient experiences through exceptional communication and customer service. Adaptable and detail-oriented, I thrive in fast-paced settings while maintaining accuracy and professionalism.
Overview
11
11
years of professional experience
Work History
Emergency Room Patient Access Associate
OSF HealthCare Saint Francis Medical Center
06.2023 - Current
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Enhanced productivity in a high-energy hospital setting by juggling various tasks.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Facilitated quick settlement of patient account discrepancies by maintaining routine contact with billing specialists.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
Medical Records Technician
Illinois Cancer Care
09.2020 - 01.2023
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Input data into computer programs and filing systems.
- Followed up with medical staff regarding missing information in patient records.
- Tracked and monitored requests for medical records release.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
Nanny
College Nannies Sitters & Tutors
04.2017 - 09.2020
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established and maintained safe play environment for children.
Certified Tanning Consultant
The Sunroom Tanning
07.2016 - 09.2018
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Updated computer system with client schedules, inventories and spa information.
Cashier
Kroger
05.2014 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Limestone Community High School
Bartonville, IL05.2015
Skills
- Data Entry
- Medical Records and Documentation
- Verbal and Written Communication
- EPIC EMR
- Insurance Verification
- Medical Terminology Understanding
- High-Volume Environments
- HIPAA Compliance
- Professional Telephone Demeanor
- Works Well Both Independently & With Others
- Patient registration
- Medical terminology
- Payment processing
Timeline
Emergency Room Patient Access Associate
OSF HealthCare Saint Francis Medical Center
06.2023 - Current
Medical Records Technician
Illinois Cancer Care
09.2020 - 01.2023
Nanny
College Nannies Sitters & Tutors
04.2017 - 09.2020
Certified Tanning Consultant
The Sunroom Tanning
07.2016 - 09.2018
Cashier
Kroger
05.2014 - 07.2016
High School Diploma -
Limestone Community High School
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