Taylor Kottmeier
West Chicago
Summary
I am a adaptable team player with lots of customer service experience. I am able to stay calm in stressful situations and work hard to upsell or promote business. I have great time management and love to learn more and improve my already existing skills and build new ones.
Overview
2
2
years of professional experience
Work History
Host
Olive Garden
Saint Charles, IL
12.2025 - Current
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation system, ensuring efficient table turnover and guest satisfaction.
- Provided menu information, answering questions to assist customer decision-making.
- Coordinated with servers and kitchen staff to maintain smooth service flow.
- Monitored dining area for cleanliness, addressing issues to uphold hygiene standards.
- Collected feedback from guests, communicating insights to management for service improvement.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Host
Petsuites
Saint Charles, IL
01.2025 - 12.2025
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Handled dogs and cats of different size and temperaments.
- Help assist in potty walks and individual play times as well as proper cleaning duty's.
- Handled Cash and Digital payments.
- Answering text,phone calls, and emails.
- Make reservations over the phone.
- Promote memberships and packages as well as other services.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Collected feedback from guests, communicating insights to management for service improvement.
Crew Member
Tropical Smoothie Cafe
Saint Charles, IL
10.2023 - 01.2025
- Prepared smoothies and food items following company recipes and standards.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of workstations to meet health and safety regulations.
- Operated point-of-sale system efficiently to process transactions accurately.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during busy shifts.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image..
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Associate of Arts - Psychology
Elgin Community College
Elgin, IL06-2027
High School Diploma -
Saint Charles East Highschool
St Charles Il10-2025
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Professional appearance
- Telephone reception
- Up-selling techniques
- Greeting guests
- Cleaning and sanitation
Timeline
Host
Olive Garden
12.2025 - Current
Host
Petsuites
01.2025 - 12.2025
Crew Member
Tropical Smoothie Cafe
10.2023 - 01.2025
Associate of Arts - Psychology
Elgin Community College
High School Diploma -
Saint Charles East Highschool