Taylor Kenna
Elgin
Summary
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Admissions Counselor
The SHARE Program
03.2025 - Current
- Build rapport with potential clients
- Conduct phone screening and assessment for potential clients
- Review and evaluate medical records while maintaining confidentiality
- Collaborate with faculty and staff to best meet client needs and ensure safety
- Utilize E.H.R. for clinical documentation
Clinical Intern
Serenity House
01.2025 - Current
- Responsible for developing and implementing program components
- Audit Charting
- Treatment Planning, ongoing assessment, Continued Service Reviews
- Responsible for identifying, developing and maintaining relationships with all linkage and referral sources (Courts, PO’s, Employers, TASC, Hospitals etc.)
- Attendance at all clinical meetings, staff meetings, and scheduled training sessions
- Participation in education of community and clients
Counselor/Case-manager
Lutheran Social Services of Illinois
09.2023 - 03.2025
- Manage a client caseload of 7-10 clients
- Present didactic groups weekly based on evidence-based practices
- Provide counseling (individual/group) and case management for caseload
- Utilize E.H.R. for clinical documentation
- Complete biopsychosocial assessments for intakes
Outpatient Intern Counselor
Lutheran Social Services of Illinois
01.2024 - 05.2024
- Coordinate and facilitate outpatient groups
- Provide counseling and psychoeducation services
- Ensure documentation is completed accurately and in a timely manner
- Complete biopsychosocial assessments for intakes
- Provide case-management and resources
Case Aide
Lutheran Social Services of Illinois
12.2022 - 09.2023
- Maintained therapeutic environment
- Familiar with emergency procedure
- Monitor clients and assist clinical staff when needed
- Utilize E.H.R. for clinical documentation
- Complete intake process with new clients
Assistant Manager
Polo Smoke Shop
01.2022 - 12.2022
- Opened and closed store, set up registers and secured cash
- Enhanced sales volume through skilled support to a diverse customer base
- Ensured compliance to Tobacco Regulations
- Assisted customers, answered questions, and resolved problems in support of superior customer service
- Analyzed inventory trends to guide product ordering and developed sales promotions to minimize overstock
Waitress
Victory Italian Oak Park Restaurant
08.2020 - 05.2021
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution, when necessary
- Handled food safety and kept spaces clean to protect customers from food borne illness and maintained proper sanitation
- Operated POS terminals to input orders, split bills, and calculate totals
Banquet Server
La Villa Banquet Hall
08.2018 - 02.2020
- Provided exceptional customer service to a variety of clientele
- Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selections
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food, and monitoring potential avenues from contamination
Education
Associate of Applied Science - Human Services – Substance Abuse
Elgin Community College
Elgin, IL05.2025
High School Diploma - undefined
Bartlett High School
Bartlett, IL05.2017
Skills
- Individualized care approach
- Trauma-informed care
- Cultural competence
- Referral
- Case management
- Clinical documentation
- Client confidentiality
- Dual diagnosis treatment
Certification
- CADC - Certified Alcohol and Drug Counselor
Timeline
Admissions Counselor
The SHARE Program
03.2025 - Current
Clinical Intern
Serenity House
01.2025 - Current
Outpatient Intern Counselor
Lutheran Social Services of Illinois
01.2024 - 05.2024
Counselor/Case-manager
Lutheran Social Services of Illinois
09.2023 - 03.2025
Case Aide
Lutheran Social Services of Illinois
12.2022 - 09.2023
Assistant Manager
Polo Smoke Shop
01.2022 - 12.2022
Waitress
Victory Italian Oak Park Restaurant
08.2020 - 05.2021
Banquet Server
La Villa Banquet Hall
08.2018 - 02.2020
High School Diploma - undefined
Bartlett High School
Associate of Applied Science - Human Services – Substance Abuse
Elgin Community College
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