Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Kaliszewski

Chicago

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of overseeing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Pendry Hotel Chicago
04.2024 - Current
  • Welcomed guests to the property, introducing & directing them to available features, amenities, and accommodations.
  • Maintained accurate records of guest information, payments, and reservations using Opera Cloud
  • Adhered to Forbes Travel Guide standards via elevated language, guest name usage, and prompt response to requests.
  • Efficiently & professionally resolved guest issues/concerns, diffused conflict using strong communication skills.
  • Performed Night Audit duties, running necessary reports & overseeing the front office overnight.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.

Front Desk Agent

Radisson Blu Aqua Hotel
03.2023 - 04.2024
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system and enthusiastically greeted callers.

Photographer

Photogenic Chicago
06.2022 - 03.2023
  • Captured boarding photos for guests at Navy Pier & the Chicago Riverwalk.
  • Took down necessary information to accommodate guests with special requests/photo packages.
  • Oversaw the capture, printing, & purchasing process on cruises that required multiple team members.
  • Provided excellent customer service & assistance, often dealing with a large amount of guests in situations with limited time.

Education

Bachelor of Arts - Film And Video Production

DePaul University
Chicago, IL
06.2022

High School Diploma - undefined

West Boylston High School
West Boylston, MA
2018

Skills

  • Guest services
  • Interpersonal communication
  • Problem-solving skills
  • Opera PMS Opera Cloud
  • Computer proficiency
  • Overseeing client/team interactions

Timeline

Front Desk Agent

Pendry Hotel Chicago
04.2024 - Current

Front Desk Agent

Radisson Blu Aqua Hotel
03.2023 - 04.2024

Photographer

Photogenic Chicago
06.2022 - 03.2023

High School Diploma - undefined

West Boylston High School

Bachelor of Arts - Film And Video Production

DePaul University

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Taylor Kaliszewski