TAYLOR HOWARD

• Processed specimens and prepared them for testing according to established procedures.
• Labeled and numbered specimens for accurate record keeping and blind testing.
• Recorded specimen data into laboratory information systems accurately and efficiently.
• Processed biological specimens for timely analysis and reporting.
• Ensured compliance with safety protocols during specimen processing operations.

• Operated equipment while observing standard safety procedures.
• Consistently lifted materials weighing as much as 50 pounds.

• Processed referral requests from patients, doctors and other health care professionals
• Responded to patient inquiries to offer timely updates regarding referral status
• Called insurance companies to get precertification and other benefits information on behalf of patients
• Monitored referrals to foster timely completion and followed up with physicians to facilitate
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
• Facilitated referrals to other healthcare providers and resources to bridge service gaps
• Generated, posted and attached information to claim files
• Checked documentation for accuracy and validity on updated systems
• Maintained strong knowledge of basic medical terminology to better understand services and procedures
• Assured timely verification of insurance benefits prior to patient procedures or appointments
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Assisted with completion of referral forms and verified data accuracy and completion

• Checked patient insurance, demographic and health history to keep information current
• Coordinated patient scheduling, check-in, check-out and payments for billing
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
• Helped patients complete necessary medical forms and documentation
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
• Confirmed appointments, communicated with clients, and updated client records
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Corresponded with clients through email, telephone, or postal mail
• Assisted with onboarding new clients and securing paperwork completion
• Routed incoming mail and messages to relevant personnel without delay
• Streamlined check-in processes for increased efficiency and reduced wait times.

Requested medical documentation and assure that documentation received meets insurance payer
guidelines.
• Documented activities into Enterprise Resource Planning (ERP) system in an efficient and accurate
and timely manner
• Updated and reported all received audits inquiries including prepayment audits/development
letters post payment and requests for documentation etc
• Reviews all documentation be submitted for audit purposes for all completeness and accuracy.
• Works with billing and collections teams to assure timely submission of all appeals.
• Tracks and reports audit findings and results

• Reduced claim denials by accurately verifying eligibility and properly submitting required documentation.
• Participated in cross-functional teams to optimize internal processes related to Medicare service offerings.
• Implemented process improvements that increased efficiency in managing patient records and billing information.
• Maintained professional knowledge by attending several Medicare and Audit review workshops annually.