TAYLOR HOWARD
Chicago
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Home Depot
06.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
Referral Coordinator
Centene
12.2021 - 06.2023
- Processed referral requests from patients, doctors and other health care professionals
- Responded to patient inquiries to offer timely updates regarding referral status
- Called insurance companies to get precertification and other benefits information on behalf of patients
- Monitored referrals to foster timely completion and followed up with physicians to facilitate
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
- Facilitated referrals to other healthcare providers and resources to bridge service gaps
- Generated, posted and attached information to claim files
- Checked documentation for accuracy and validity on updated systems
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Assured timely verification of insurance benefits prior to patient procedures or appointments
Welcome Coordinator
Oakstreet Health
02.2021 - 10.2021
- Checked patient insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Helped patients complete necessary medical forms and documentation
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Corresponded with clients through email, telephone, or postal mail
- Assisted with onboarding new clients and securing paperwork completion
- Routed incoming mail and messages to relevant personnel without delay
Audit Coordinator
Aerotek
08.2017 - 03.2018
- Reviewed medical documentation for accuracy/medical necessity
- Submitted for prior authorization with all required documentation to appropriate funding source
- Maintained consistent follow up on status of all prior authorization requests
- Reviewed authorizations from payer to determine approved/denied items
- Communicate with Supervisor regarding issues/changes with Payer
- Respond to all internal and external customers in a timely & professional manner
Education
High School -
Bolingbrook High School
Bolingbrook, ILBachelor of Science - Nursing
Chamberlain College of Nursing
Chicago01-2027
Skills
- Organization and Time Management
- Analytical and Critical Thinking
- Customer and client relations
- Insurance verification
- Patient records management
- Patient documentation
- HIPAA compliance
- Data entry
- Conflict resolution
- Complaint handling
Timeline
Warehouse Associate
Home Depot
06.2024 - Current
Referral Coordinator
Centene
12.2021 - 06.2023
Welcome Coordinator
Oakstreet Health
02.2021 - 10.2021
Audit Coordinator
Aerotek
08.2017 - 03.2018
High School -
Bolingbrook High School
Bachelor of Science - Nursing
Chamberlain College of Nursing
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