Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Gonzales

Aurora

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

BFC Print
12.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.

Contact Center Service Representative

KCT Credit Union
12.2016 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
  • Maintained and managed customer files and databases.
  • Responded to customer calls and emails to answer questions about products and services.

Shift Lead

Walgreens
09.2014 - 12.2016
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

High School Diploma -

West Aurora High School
Aurora, IL
05.2013

Skills

  • Microsoft Word
  • Microsoft Excel
  • XP2 Data Entry and Maintenance
  • Information Updates
  • Customer Data Confidentiality
  • Selling Skills
  • Appointment Scheduling
  • Visitor Greeting
  • Multitasking and Organization
  • Data Entry
  • Call center experience
  • Money handling abilities
  • Payment Processing

References

  • Jose Espinoza, Walgreens, Shift Lead, (331) 684-5326, Jaespinoza90@yahoo.com
  • Marisol Rodriguez, Mari's Goddess Effects, Business Owner, (630) 659-8766, ma8209@ymail.com

Timeline

Customer Service Representative

BFC Print
12.2022 - Current

Contact Center Service Representative

KCT Credit Union
12.2016 - 12.2022

Shift Lead

Walgreens
09.2014 - 12.2016

High School Diploma -

West Aurora High School

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Taylor Gonzales