Taylor Fox
Alton
Summary
Medical Professional with significant experience in healthcare administration, equipped to handle diverse patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Total Access Urgent Care
09.2022 - Current
- Coordinates patient scheduling, check-in, check-out and payments for billing.
- Helps patients complete necessary medical forms and documentation.
- Ensures accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Facilitates effective communication between patients and Clinical Team/ Providers to ensure seamless coordination of care.
- Able to maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Manages high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Utilizes calm communication and active listening to de-escalate frustrated patients.
- Aware of when to notify manager of incidents and potential incidents relating to patients and staff for timely intervention
Trainer
Total Access Urgent Care
06.2023 - 05.2024
- Mentored new team members by sharing the best practices for effective and accurate registration and patient interactions.
- Observed and evaluated new team members progress and provided constructive feedback and guidance for continuous development.
- Supported new team members in their professional development by identifying opportunities for advancement and identifying necessary steps to achieve career goals.
- Documented training and progress on spreadsheet to enable tracking history and maintain accurate records.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Teaching Assistant
Alton CUSD 11
10.2020 - 09.2022
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Maintained safety and security by overseeing students in behaviorally challenged environments.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided instructional support to students unable to attend regular classes.
- Handled class records for attendance, assignment grades and course participation scores.
Education
Radiologic Technology - Radiologic Technology
Southwestern Illinois College
Belleville, IL05.2026
Associates In Science - Special Education
Lewis And Clark Community College
Godfrey, IL05.2018
Associate Of General Studies - Special Education
Lewis And Clark Community College
Godfrey, IL05.2018
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Insurance Verification
Organization and Time Management
Microsoft/Epic Applications
Timeline
Trainer
Total Access Urgent Care
06.2023 - 05.2024
Medical Receptionist
Total Access Urgent Care
09.2022 - Current
Teaching Assistant
Alton CUSD 11
10.2020 - 09.2022
Radiologic Technology - Radiologic Technology
Southwestern Illinois College
Associates In Science - Special Education
Lewis And Clark Community College
Associate Of General Studies - Special Education
Lewis And Clark Community College
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