Taylor Fortune
Minnesota
Summary
Dynamic individual with hands-on experience in Patient Access Representative and understanding for navigating challenges. Brings problem-solving skills and proactive approach to new tasks. Willingness for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. I’m currently enrolled at Stepful for my MA certificatie, I am OSHA, HIPPA, and cpr certified
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Northwestern Medicine
Chicago, IL
06.2024 - 03.2025
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Performed scheduled patient safety checks and documented results to establish patients well-being.
- Assisted with facility transfers to promote a secure and safe environment for patient well-being.
- Monitored patient behavior and mental health status, ensuring a safe environment
- Observed patient behavior and mental status notified RN of unusual or potentially dangerous occurrences.
Mental Health Technician
White Cap Nursing
Chicago, IL
09.2020 - 01.2024
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Performed scheduled patient safety checks and documented results to establish patients well-being.
- Assisted with facility transfers to promote a secure and safe environment for patient well-being.
- Monitored patient behavior and mental health status, ensuring a safe environment
- Observed patient behavior and mental status notified RN of unusual or potentially dangerous occurrences.
Customer Service Cashier
Jewels Grocery Store
Chicago, IL
10.2018 - 06.2020
- Monitored self-checkout systems and provided assistance or intervention when required.
- Requested official identification for alcohol and tobacco purchases and verified details, consistently meet strict legal standards of underage sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
- Reconciled cash drawer at start and end of each shift.
- Rang up customer items quickly and accurately using POS system.
- Maintained accurate register totals by carefully counting and securing cash.
Education
CMA(pending Obtain 8/28/26) -
Stepful
Detroit, MIHigh School Diploma -
Excel Academy of Englewood
Chicago, ILMedical Administrative Assistant -
Ultimate Medical Academy
Clearwater, FL09.2025
Skills
- Insurance verification
- Appointment scheduling
- EMR
- Phone and email etiquette
- Organized and detail oriented
- Record vitals
- Collect specimen’s
Certification
CPR Certification
OSHA Certification
HIPPA Certification
Timeline
Patient Service Representative
Northwestern Medicine
06.2024 - 03.2025
Mental Health Technician
White Cap Nursing
09.2020 - 01.2024
Customer Service Cashier
Jewels Grocery Store
10.2018 - 06.2020
High School Diploma -
Excel Academy of Englewood
Medical Administrative Assistant -
Ultimate Medical Academy
CMA(pending Obtain 8/28/26) -
Stepful