TAYLOR E. FILISHIO
Bartlett
Summary
An Administrative Assistant position in a demanding, detail-oriented, team-based environment that will utilize my strong project and process management, and client communication skills.
Overview
13
13
years of professional experience
Work History
Commercial Account Manager
Mr. Duct Inc.
09.2018 - Current
- Oversaw and directed each commercial job from beginning to end by communicating with colleagues, clients and technicians to ensure the best possible customer experience.
- Continuously met and exceeded company sales goals and set realistic expectations to improve overall production and increase company morale.
- Cultivated and sustained connections with current and prospective commercial clients.
- Developed strategies, implemented company policies, and created training manuals.
- Coordinated job-site requirements with foreman, property manager and maintenance staff.
- Strong proficiently in MS Office (Excel, Word, PowerPoint) as well as Adobe and is familiar with Salesforce.
- Led troubleshooting efforts for complex HVAC issues, minimizing downtime and enhancing service reliability.
- Maintained robust customer relations through consistent follow-ups and proactive communication.
Customer Service Representative
Mister Natural Services
02.2017 - 09.2018
- Properly directed inbound calls in a high-volume call center to improve call flow and efficiency.
- Developed highly empathetic client relationships and earned a reputation of delivering exceptional customer service.
- Established effective relationships with all call center departments through clear and concise communication.
- Promptly responded to general inquiries from staff and clients via telephone, fax and email.
- Maintained a high-volume work load within a fast paced environment. Controlled composure in high stress situations.
- Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.
- Handled and oversaw all business accounts within the company and created excel spreadsheets to track business data.
Project Manager
Contents Recovery Experts
01.2013 - 02.2017
- Scheduling, managing and overseeing projects to ensure that they are completed with a high quality of work and in a profitable manner.
- Responsible for insuring all required paperwork and project management systems are completed.
- Manage incoming and outgoing calls; serve as central point of contact for client concerns.
- Serve as main liaison between residential/commercial clients and management team.
- Organized the audit for the warehouse and itemized inventories.
- Subject matter expert in analyzing specialty contents and loss of property.
- Trains crew members and team leads on onsite inventories and standard operating procedures.
- Communication with contractors and insurance adjusters to provide estimates for clients.
- Coordinates pick ups and deliveries of personal property.
- Preforms special projects as requested by company management.
Education
High School Diploma -
Bartlett High School
Bartelso, IL2011
Skills
- Project Management
- Numerical Proficiency
- Problem Resolution
- Multi-Tasking
- Personnel Management
- Microsoft Office
- Schedule & Time Management
- Written and Oral Communication
Timeline
Commercial Account Manager
Mr. Duct Inc.
09.2018 - Current
Customer Service Representative
Mister Natural Services
02.2017 - 09.2018
Project Manager
Contents Recovery Experts
01.2013 - 02.2017
High School Diploma -
Bartlett High School