Taylor David
McHenry
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Barrington Insurance Associates
02.2025 - 12.2025
- Improved customer understanding of insurance products through effective education and support.
- Resolved policy coverage inquiries and claims processes, enhancing customer satisfaction.
- Initiated calls to schedule appointments and follow up with clients efficiently.
- Processed policy cancellations and renewals promptly to meet operational targets.
- Maintained data privacy while handling sensitive customer information responsibly.
- Streamlined document management, improving office efficiency and organization.
Medical Imaging Assistant
Northwestern Medicine
10.2022 - 02.2025
- Assisted in preparing patients for imaging procedures, ensuring comfort and understanding of processes.
- Collaborated with radiologists to ensure accurate patient data and imaging results.
- Contributed to high-quality patient care by verifying physician orders and clarifying any discrepancies prior to imaging procedures.
- Change dressings on wounds
- Clean and sterilize instruments and dispose of contaminated supplies
- Contact medical facilities or departments to schedule patients for tests or admission
- Greet and log in patients arriving at office or clinic
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Show patients to examination rooms and prepare them for the physician
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Inventory and order medical, lab, or office supplies or equipment
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients
- Assisting and Caring for Others
- Handling and Moving Patients
- Experience with: Microsoft SharePoint, Microsoft Office Products, Epic Systems, Email
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Waitress, Bartender
Salerno's
03.2017 - 03.2020
- Inform customers of daily specials
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Clean tables or counters after patrons have finished dining
- Collect payments from customers
- Describe and recommend wines to customers
- Escort customers to their tables
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Garnish and decorate dishes in preparation for serving
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Prepare checks that itemize and total meal costs and sales taxes
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Take orders from patrons for food or beverages
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties
- Remove dishes and glasses from tables or counters and take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Provide guests with information about local areas, including giving directions
- Experience with: Touch screen monitors, Point of sale POS software, Credit card processing machines, Point of service workstations, Point of sale POS terminals, Point of sale POS printers, Cash registers, Carving knives
Jeweler, Sales Associate
Wal-Mart
05.2009 - 07.2011
- Compute sales prices, total purchases, and receive and process cash or credit payment
- Demonstrate use or operation of merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Estimate cost of repair or alteration of merchandise
- Greet customers and ascertain what each customer wants or needs
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Prepare sales slips or sales contracts
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Documenting/Recording Information
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
- Evaluating Information to Determine Compliance with Standards
- Getting Information
- Handling and Moving Objects
- Inspecting Equipment, Structures, or Material
- Interacting With Computers
- Interpreting the Meaning of Information for Others
- Making Decisions and Solving Problems
- Monitor Processes, Materials, or Surroundings
- Operating Vehicles, Mechanized Devices, or Equipment
- Organizing, Planning, and Prioritizing Work
- Performing Administrative Activities
- Performing for or Working Directly with the Public
- Performing General Physical Activities
- Processing Information
- Provide Consultation and Advice to Others
- Repairing and Maintaining Mechanical Equipment
- Resolving Conflicts and Negotiating with Others
- Thinking Creatively
- Training and Teaching Others
- Updating and Using Relevant Knowledge
- Developing Objectives and Strategies
- Developing and Building Teams
- Controlling Machines and Processes
- Communicating with Supervisors, Peers, or Subordinates
- Communicating with Persons Outside Organization
- Assisting and Caring for Others
- Experience with: Cash registers, Computerized cash registers, Desktop computers, Magnetic card readers, Point of sale POS computer terminals, Internet browser software, Microsoft Excel, Microsoft Word, Social media sites, Microsoft Office, Apple macOS, Google Drive, Data entry software, Google Docs, Intuit QuickBooks, Handheld computer device software, Microsoft Windows, Microsoft Outlook, Microsoft PowerPoint, Credit card processing machines, Point of sale POS software
Education
Studied Business Administration And Management
University of Illinois Springfield
Springfield, ILHigh School Diploma -
Williamsville High School
Williamsville, IL05.2010
Skills
- Organizational skills
- Adaptability and flexibility
- Excellent communication
- Strong written & verbal communication skills
- Complaint handling
- Appointment scheduling
- Problem-solving abilities
- Multitasking
- Customer service
- Attention to detail
- Records management
- Documentation skills
- Microsoft office
- Data entry
Certification
- November 2024
- BLS
- Basic Life Saving - A 3 hour class, taught and reviewed by the Red Cross, is everything I need to know in case of an emergency. The techniques and information I learned were as follows.
- -How to utilize the Heimlich Maneuver and CPR for adults, children, and infants.
- -How to do CPR if I have a partner, but also how to preform it if I am alone.
- -How to correctly work and utilize a defibrillator.
- -How to use an ambu (artificial manual breathing unit) bag.
- -How to decipher what kind of help the victim needs and give my best to keep them breathing and their heart breathing while making sure emergency services are being called at the same time.
- I completed my last BLS certificate on November, 2024 and every 2 years I go back to the Red Cross to get an updated class.
Timeline
Insurance Customer Service Representative
Barrington Insurance Associates
02.2025 - 12.2025
Medical Imaging Assistant
Northwestern Medicine
10.2022 - 02.2025
Waitress, Bartender
Salerno's
03.2017 - 03.2020
Jeweler, Sales Associate
Wal-Mart
05.2009 - 07.2011
Studied Business Administration And Management
University of Illinois Springfield
High School Diploma -
Williamsville High School
Volunteer Service
Springfield, IL, 2008, 2011, I volunteered with the Special Olympics 3 years in a row from 2008-2011 in my hometown of Springfield, IL., I am an animal foster parent. I am always taking care of any animal in need and providing them nurture and play as we look for their forever homes. I've been doing this since 2015.
Additional Information
- Volunteer Service
- I volunteered with the Special Olympics 3 years in a row from 2008-2011 in my hometown of Springfield, IL.
- I am an animal foster parent. I am always taking care of any animal in need and providing them nurture and play as we look for their forever homes. I've been doing this since 2015.