Taylor Copher
Decatur
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
DQ Grill & Chill Restaurant
Decatur
03.2013 - 09.2018
- Oversaw daily operations to ensure smooth restaurant functioning.
- Managed staff schedules and facilitated effective team communication.
- Trained new employees on service standards and operational procedures.
- Coordinated inventory management and supply ordering processes.
- Implemented quality control measures for food safety compliance.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
Education
General Education Diploma
Decatur, ILSkills
- Staff management
- Inventory control
- Quality assurance
- Cash handling
- Customer service
- Team communication
- Problem solving
- Leadership skills
- Teamwork and collaboration
- Conflict resolution
- Food safety and sanitation
- Operations management
Timeline
Assistant General Manager
DQ Grill & Chill Restaurant
03.2013 - 09.2018
General Education Diploma