Taylor Cope
Credit Union 1
Champaign
8
years of professional experience
Dynamic professional with extensive experience in relationship banking and team leadership. Skilled in cultivating customer trust through personalized financial guidance and proactive problem-solving. Committed to enhancing member engagement.
Work History
Relationship Banker
2 Years 4 Months- Cultivated strong customer relationships through personalized financial guidance and support.
- Assisted members in identifying suitable products and services to meet financial goals.
- Processed loan applications, ensuring accuracy and compliance with credit union policies.
- Educated members on digital banking tools, enhancing user experience and engagement.
- Resolved member inquiries promptly, fostering trust and satisfaction within the community.
- Collaborated with team members to streamline account opening processes, improving efficiency.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
Department Lead
6 Years 2 Months- Mentored new employees on operational procedures, fostering a culture of efficiency and teamwork.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
Education
High School Diploma
Skills
Relationship building and management
Customer service
Sales expertise
Cash handling
Creative thinking
Resourcefulness
Account audits
Critical thinking
Timeline
Relationship Banker
Credit Union 1
05.2024 - CurrentRead More
Department Lead
Kohls
03.2018 - 05.2024Read More
Paxton-Buckley-Loda
High School Diploma
Read More