Taylor Clark
Hazel Crest
Summary
Knowledgeable case manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Case Manager
Inner Voice
10.2023 - Current
- Connects homeless individuals and families with safe, stable housing options
- Assesses client needs and coordinates resources to address barriers (e.g., financial, mental health, substance use)
- Collaborates with shelters, housing agencies, and support services
- Provides advocacy, follow-up, and emotional support to help clients maintain housing stability
- Creates individualized housing plans and links clients to community resources
- Monitors progress and adapts services as needed
- Requires compassion, problem-solving skills, and knowledge of local housing and social services
- Manage diverse caseloads, providing compassionate support and tailored resources to clients. Implement effective intervention strategies,improving outcomes.
Family Support Specialist
Mental Health America
07.2022 - 10.2023
- Company Overview: Connects homeless individuals and families with safe, stable housing options
- Assesses client needs and coordinates resources to address barriers (e.g., financial, mental health, substance use)
- Collaborates with shelters, housing agencies, and support services
- Provides advocacy, follow-up, and emotional support to help clients maintain housing stability
- Creates individualized housing plans and links clients to community resources
- Monitors progress and adapts services as needed
- Requires compassion, problem-solving skills, and knowledge of local housing and social services
- Manage diverse caseloads, providing compassionate support and tailored resources to clients
- Implement effective intervention strategies, improving outcomes
- Educated clients and families on tools to communicate better and negotiate issues for improved family relationships
- Conferred with clients to discuss personal options and goals
- Recorded comprehensive case notes and follow-up documentation for admitted and transferred clients
- Evaluated clients and formulated individualized service plans
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification
- Assisted and advocated for clients in obtaining financial resources and government entitlements
- Connects homeless individuals and families with safe, stable housing options
- Reported child abuse in accordance with legal standards of mandatory reporters.
Store Lead
Nordstrom Rack
04.2021 - 04.2022
- Supervised the work of cashiers, trained new team members, and monitored performance
- Answered customer queries and complaints and provided prompt solutions
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior
- Developed store budgets, monitored expenditures, and completed financial reports
- Created reports and other types of documentation, which often contained sensitive and confidential data
Counselor Aide
Northern Illinois University
08.2019 - 08.2020
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Scheduled and confirmed patient appointments and consultations
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications
- Interviewed patients to complete case histories and intake forms
- Assisted physicians with finalizing reports, speeches, or presentations
Education
Bachelor of Science - Human Development & Family Sciences: Family & Individual Development, Sociology
Northern Illinois University
DeKalb, IL12.2020
High School Diploma -
Hillcrest High School
Country Club Hills, IL05.2016
Skills
- Child Development
- Community Referrals
- Conducting Interviews
- Supervision
- Leadership
- Data Entry
- Documentation
- Reporting
- Case management
- Time management
- Case documentation
Personal Information
Title: Case Manager
Timeline
Case Manager
Inner Voice
10.2023 - Current
Family Support Specialist
Mental Health America
07.2022 - 10.2023
Store Lead
Nordstrom Rack
04.2021 - 04.2022
Counselor Aide
Northern Illinois University
08.2019 - 08.2020
High School Diploma -
Hillcrest High School
Bachelor of Science - Human Development & Family Sciences: Family & Individual Development, Sociology
Northern Illinois University
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