Taylor C. Daniels
Plainfield
Summary
Dedicated, talented, effective, result-driven individual bringing over 10 years of experience in the healthcare industry, seeking to secure a challenging position in an established organization to make impactful contributions.
Overview
13
13
years of professional experience
Work History
Business Office Manager - SNF
Thrive of Fox Valley
Aurora
02.2024 - Current
- Facilitated interdepartmental communication to improve collaboration and operational efficiency.
- Maintained accurate records and documentation for compliance purposes.
- Monitored accounts receivable and alerted management to delinquencies and account irregularities.
- Answered phones promptly and directed calls appropriately.
- Prepared and presented performance reports identifying challenges and proposing strategies for improvement.
- Resolved customer complaints and answered customers' questions.
- Computed balances, totals to support accounting team.
- Oversaw departments to facilitate day-to-day operations.
- Acted as liaison between management team members, staff and external vendors.
- Trained, supervised and evaluated staff performance.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of customer accounts and transactions.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Reviewed overdue accounts and contacted clients regarding payment status.
- Posted cash transactions to patient accounts to maintain up-to-date billing information.
- Discussed contracts in detail and obtained signatures for each patient admitted to the facility
Business Office Manager - Long Term Care
Meadowbrook Manor
Bolingbrook
06.2023 - 02.2024
- Facilitated Medicaid benefit processes by engaging with families to clarify eligibility and resolve issues.
- Secured signatures on Medicaid forms to maintain compliance and support timely benefit processing.
- Compiled monthly Medicaid reports to verify active patient benefits.
- Executed daily deposit tasks to maintain accurate financial tracking.
- Acted as communication link among family members, team members, and vendors.
- Assisted senior management with administrative tasks to streamline operations and enhance team support.
- Managed RFMS accounts
- Processed admit packs and redetermination of benefits
- Reviewed Medicare weekly to confirm qualifying hospital stays
Client Care Specialist
Fox Valley Institute
Naperville
09.2022 - 06.2023
- Used telephone and email services to answer customer questions.
- Coordinated tailored services for clients by matching individual needs with appropriate caregivers.
- Performed administrative tasks such as filing documents and processing paperwork.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored past due accounts and initiated collections efforts to recover outstanding invoices.
- Collected, posted and managed patient account payments.
- Reviewed and approved employee leave requests
- Communicated daily updates to enhance team awareness and coordination.
- Coordinated appointment scheduling and ensured timely follow-up with clients.
- Processed credit card transactions through online systems.
- Facilitated employee onboarding, ensuring a smooth transition into the company culture.
Patient Care Coordinator
Suburban Gastroenterology
Naperville
08.2021 - 09.2022
- Discussed service costs, payment options, and insurance estimates with patients to ensure financial understanding.
- Coordinated patient scheduling and appointment reminders for optimal clinic flow.
- Managed patient intake forms and verified insurance information efficiently.
- Assisted providers with preparation of patient charts and medical histories.
- Facilitated effective communication between patients, physicians, and administrative staff to streamline care coordination.
- Implemented electronic health record updates to maintain accurate patient data.
- Educated patients on procedures, treatment options, and follow-up care to promote informed decision-making.
- Resolved patient inquiries and concerns promptly to enhance satisfaction levels.
- Scheduled appointments for patients and coordinated follow-up visits.
- Received and routed care team messages and documents to appropriate staff.
Patient Service Representative
Specialty Physicians of Illinois
Frankfort
03.2016 - 07.2021
- Coordinated patient records and ensured accurate information entry into systems.
- Communicated effectively with healthcare providers regarding patient needs and updates.
- Facilitated patient access to services by managing insurance verification processes.
- Resolved patient complaints with empathy, ensuring timely and satisfactory outcomes.
- Collaborated with medical staff to enhance operations and optimize workflow.
- Trained new staff on office protocols and customer service best practices.
- Verified insurance information, collected payments, and scheduled appointments.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Designated Care Manager
Sunrise Senior Living
Palos Park
09.2013 - 06.2015
- Provided emotional support to residents and communicated feedback to families to enhance care
- Responded to patient call lights quickly and addressed requests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted patients with daily living activities and personal hygiene tasks.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
Education
Bachelor of Science - Healthcare Management (Honors)
Rasmussen University
Romeoville, IL05-2023
Associate in Arts Degree - (Honors)
Joliet Junior College
Joliet, IL12-2020
Business Core Certificate - (Honors)
Joliet Junior College
Joliet, IL12-2020
Diploma - (National Honor Society)
Lincoln-Way North High School
06-2013
Skills
- Electronic medical records (EMR) systems
- Medicaid compliance
- Billing verification
- Credit and collections
- Accounts receivable
- Employee onboarding
- Team supervision
- Leadership
- Excellent communication
- Problem-solving
- Critical thinking
- Time management
- Multitasking and organization
- Conflict resolution
- Excel
- Word
- PowerPoint
- Outlook
- Type 80 wpm
Timeline
Business Office Manager - SNF
Thrive of Fox Valley
02.2024 - Current
Business Office Manager - Long Term Care
Meadowbrook Manor
06.2023 - 02.2024
Client Care Specialist
Fox Valley Institute
09.2022 - 06.2023
Patient Care Coordinator
Suburban Gastroenterology
08.2021 - 09.2022
Patient Service Representative
Specialty Physicians of Illinois
03.2016 - 07.2021
Designated Care Manager
Sunrise Senior Living
09.2013 - 06.2015
Bachelor of Science - Healthcare Management (Honors)
Rasmussen University
Associate in Arts Degree - (Honors)
Joliet Junior College
Business Core Certificate - (Honors)
Joliet Junior College
Diploma - (National Honor Society)
Lincoln-Way North High School