Taylor Carr
Chicago
Summary
Helpful Rooms Controller eager to leverage years of hospitality industry experience to an exciting new position. Organized and service-minded with a drive to promote operational excellence and customer satisfaction. Successful in processing reservations, upgrading rooms, and managing special requests for large groups.
Overview
2026
2026
years of professional experience
Work History
Rooms Controller
Loews Chicago Hotel
Chicago
03.2019 - Current
- Provided excellent customer service by responding to inquiries, complaints, or special requests from guests.
- Communicated effectively with front desk staff to ensure seamless guest experiences.
- Utilized property management system to track inventory and room availability.
- Assisted in the preparation of daily, weekly, and monthly occupancy reports.
Home Care Provider
DSHS Dept Of Social And Health Services
Chicago
02.2015 - 01.2017
- Developed personalized care plans based on individual client requirements.
- Assisted clients with daily living activities and personal care needs.
- Coordinated transportation for medical appointments and social activities.
- Trained new staff on caregiving techniques and safety protocols.
Front Desk Agent
Loews Chicago Hotel
Chicago
- Answered guest inquiries regarding hotel services and local attractions.
- Processed payments and handled billing inquiries promptly.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
Education
High School Diploma -
Dunbar Vocational Career Academy
Chicago, IL06-2012
Some College (No Degree) - Sterile Processing Technician
Prairie State College
Chicago Heights, ILSkills
- Property management
- Customer service
- Inventory tracking
- Occupancy reporting
- Care plan development
- Team collaboration
- Time management
- Communication skills
- Team leadership
Accomplishments
Working with Loews over the years, I was honored to be named Employee of the Year in 2025.
Timeline
Rooms Controller
Loews Chicago Hotel
03.2019 - Current
Home Care Provider
DSHS Dept Of Social And Health Services
02.2015 - 01.2017
Front Desk Agent
Loews Chicago Hotel
High School Diploma -
Dunbar Vocational Career Academy
Some College (No Degree) - Sterile Processing Technician
Prairie State College