TAWANA Roberts
Calumet City,IL
Summary
Detailed-focused, motivated, team-oriented Data Analyst with over 20 years of membership database systems experience. Proven to understand customer requirements and translate into project documentation. Diligent worker with strong communication and the ability to work effectively with technical data and processes. Strong Crystal Reports development with experience with SQL scripts, Power BI dashboards and JAMA. Project planning and management, technical support, and problem resolution experience. Comfortable working independently and in a team environment.
Overview
21
21
years of professional experience
Work History
Sr. Software Data Analyst
AMERICAN COLLEGE OF SURGEONS
08.2013 - Current
- Manage and create membership dues invoices billing over 30,000 members/non-members annually and quarterly.
- Develop and prepare clear and concise reports from primary and/or secondary data sources.
- Collaborate with cross-functional teams, including business analysts, software developers and project managers to gather requirements, troubleshoot issues, and implement data driven solutions.
- Provide data analysis support to various teams and departments as required by assisting in special projects and data/report requests.
- Prepare and schedule custom and/or ongoing reports for internal and external communications.
- Communicates directly with staff on data needs and key deadlines.
Data Services Coordinator
AMERICAN ASSOCIATION OF ENDODONTISTS
02.2007 - 08.2013
- Efficiently and quickly identified and resolved minimum of 40 issues monthly associated with Association Management Software (AMS) for team of 26, as well as 2 third party vendors
- Promptly assisted team of 26 with daily, weekly, and periodic generation of several reports and queries, assuring complete accuracy of all documents
- Successfully ran SQL scripts to process over 7,400 membership dues invoices on yearly basis and CE transcript letters twice year
- Served as project manager for upgrade of AMS system by planning, executing, and finalizing tasks according to strict deadlines and coordinating team members and third-party vendors.
Residency/Education Coordinator
ADVOCATE HEALTH CARE
06.2003 - 02.2007
- Collected, collated, and tabulated statistical data from questionnaires and quality assurance audits for 7 pathology medical staff researchers and prepared those reports in Excel spreadsheet to be distributed to over 100 doctors and 30 departments monthly.
- Corrected all daily error logs within 2 database systems that housed confidential patient information, including test results.
- Created reports, spreadsheets, and graphs in Excel for presentations for clinical and non-clinical staff.
- Entered all clinical licenses/certifications, competency and skills and education into Associate Record Tracking database system.
Education
BACHELOR of Science - Computer Science
DePaul UNIVERSITY
Chicago, IL06.1999
Skills
- Microsoft Office Suite
- TIMSS 619
- Personify 723
- Aptify
- Crystal Reports
- JAMA
- Documentation
- Requirements Gathering
- Database Management
- Report Preparation
Timeline
Sr. Software Data Analyst
AMERICAN COLLEGE OF SURGEONS
08.2013 - Current
Data Services Coordinator
AMERICAN ASSOCIATION OF ENDODONTISTS
02.2007 - 08.2013
Residency/Education Coordinator
ADVOCATE HEALTH CARE
06.2003 - 02.2007
BACHELOR of Science - Computer Science
DePaul UNIVERSITY
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