Taunquashria Temples
Chicago,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cigna
01.2025 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Billing Specialist
CVScaremark
09.2023 - 06.2024
- Generated periodic reports summarizing account balances and collection activities.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Performed insurance verification, pre-certification and pre-authorization.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Verified accuracy of accounts payable payments, resulting in 20% reduction in payment errors and check reissues.
Healthcare Customer Service Representative
Molina Healthcare
03.2019 - 09.2023
- Developed strategies for improving customer experience while maintaining compliance standards.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured that proper follow up was completed after each interaction with a customer.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
Call Center Representative
Erie Family Health Center
02.2016 - 03.2019
- Identified opportunities to upsell additional products or services when appropriate.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed outbound calling campaigns to promote new products or services.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Education
High School Diploma -
Manley Career Academy High School
Chicago, IL06.2018
Skills
- Claims management
- Contract documentation
- Financial reporting
- Technical coding abilities
- Policy Adherence
- Strong understanding of medical terminology
- Follow-up skills
- Registration management
- Work Quality Evaluation
- Payment Processing
- Detail-oriented data management
- Critical thinking
- Active listening
- Customer service
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Data entry
- Customer relations
- Scheduling
- Professional telephone demeanor
Timeline
Customer Service Representative
Cigna
01.2025 - 05.2025
Billing Specialist
CVScaremark
09.2023 - 06.2024
Healthcare Customer Service Representative
Molina Healthcare
03.2019 - 09.2023
Call Center Representative
Erie Family Health Center
02.2016 - 03.2019
High School Diploma -
Manley Career Academy High School
Similar Profiles
Rudee FriarRudee Friar
Customer Service Representative at CignaCustomer Service Representative at Cigna
Tiffany LovatoTiffany Lovato
Customer Service Advocate at CignaCustomer Service Advocate at Cigna
Luis GilLuis Gil
Customer Service Representative at CignaCustomer Service Representative at Cigna
TIA WHITETIA WHITE
Senior Enrollment / Medical Billing Specialist at CignaSenior Enrollment / Medical Billing Specialist at Cigna
PAYTON HELDTPAYTON HELDT
Patient Care Consultant at AirSculptPatient Care Consultant at AirSculpt