Tatiana Williams
Chicago
Summary
Dynamic professional with a strong background in collections and medical billing, enhancing customer loyalty and satisfaction through strategic retention initiatives. Effectively resolves customer concerns while fostering long-term relationships, demonstrating a commitment to quality service and performance excellence.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Retention Representative
Endurance Warranty Services LLC
Northbrook
01.2025 - Current
- Handled retention calls to address customer concerns and resolve issues.
- Educated customers on warranty options and benefits for informed decisions.
- Developed rapport with clients to foster long-term relationships and loyalty.
- Developed strategies to increase customer loyalty and engagement.
- Conducted outbound calls to existing customers regarding their accounts.
- Re-established customers' faith in company by providing best retention offers available.
- Created and implemented retention and solutions strategies to keep clients satisfied and maintain optimum QA scores.
Collections Representative
U.S. Bank
01.2020 - 08.2024
- Built strong customer relationships to facilitate timely payments on outstanding balances.
- Developed strategies to encourage prompt payments while maintaining positive customer relations.
- Assessed risks of delinquent accounts and initiated actions to mitigate potential losses.
- Maintained accurate records of collection activity including payments received, account status changes.
- Addressed escalated customer complaints professionally and efficiently resolving any disputes quickly.
Medical Biller
Annuity Health
Westmont
11.2017 - 01.2020
- Processed medical bills and insurance claims accurately, maintaining compliance with HIPAA regulations and safeguarding patient information.
- Reviewed and evaluated unpaid claims to identify and resolve causes of delay or denial, facilitating timely reimbursements.
- Posted payments to electronic medical records system, ensuring accurate tracking of claim settlements.
- Verified accuracy of patient information, including demographic data and insurance coverage details.
Education
Bachelor of Science - Business Administration
Governors State University
University Park, IL05-2024
Skills
- Customer retention strategies
- Customer Engagement
- Customer support
- Product knowledge
- Warranty Knowledge
- Sales Experience
- Collections
- Complaint escalation
- Time Management
- Problem Resolution
- Banking
- Call Center
- Customer service
- Effective communication
- Relationship building
- Customer retention
- Customer support
Certification
Certified Pharmacy Technician, 01/31/2024
Timeline
Retention Representative
Endurance Warranty Services LLC
01.2025 - Current
Collections Representative
U.S. Bank
01.2020 - 08.2024
Medical Biller
Annuity Health
11.2017 - 01.2020
Bachelor of Science - Business Administration
Governors State University