Summary
Overview
Work History
Education
Skills
CERTIFICATIONS
Timeline
Generic

Ta Tiana Steele

Chicago

Summary

Dedicated and empathic professional with a proven track record of cultivating positive relationships and fostering understanding in various professional settings. Possesses exceptional patience and a compassionate approach to addressing diverse needs and challenges. Demonstrates a keen ability to connect with individuals on a personal level, fostering trust and cooperation. Committed to creating inclusive and supportive environments that promote open communication and collaboration. A results-driven team player with excellent interpersonal skills, seeking opportunities to leverage a genuine passion for helping others to make a meaningful impact.


Currently pursuing a B.A. in Psychology, blending academic knowledge with practical experience to bring a nuanced understanding of human behavior to organizational contexts. My commitment to ongoing learning reflects my dedication to enhancing my contributions where my multifaceted experiences can bring a fresh perspective and drive positive outcomes. Excited about opportunities that align with my diverse skill set and commitment to continuous growth.

Overview

11
11
years of professional experience

Work History

Human Resources Specialist (Contract Role)

OTH Logistics LLC
06.2023 - 12.2023
  • Spearheaded resume reviews and applicant screenings, resulting in a 15% increase in the identification of qualified candidates.
  • Maintained meticulous personnel records and statistical data, ensuring a 100% accuracy rate and compliance with all applicable regulations.
  • Approached conflicts with a genuine desire to find fair and equitable resolutions that consider the well-being of all parties involved.
  • Demonstrated genuine concern for employees' well-being during challenging times, such as personal difficulties or health issues.
  • Being attuned to the needs and concerns of employees, ensuring policies and procedures are implemented with fairness and understanding.
  • Recognizing and addressing the unique challenges and experiences of individuals within the workforce, creating a more inclusive and supportive workplace culture.
  • Actively listening to employee feedback, concerns, and suggestions, and incorporating this input into HR practices to enhance overall satisfaction.
  • Tailoring wellness programs to address the specific needs and preferences of employees, recognizing that individuals may have unique challenges and stressors.

Overnight Driver/ Rebalancer (Seasonal)

DIVVY: MOTIVATE
03.2022 - 06.2023
  • Managed nightly rebalancing and battery replacement of electric bicycles across Chicago, ensuring consistent availability and increasing customer satisfaction by 25%.
  • Achieved and maintained a perfect safety record, completing over 1,000 routes without accidents or incidents, showcasing commitment to safety and reliability.
  • Communicated with dispatch using provided phone to stay informed of changes to routes
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Utilized GPS and effective route planning, contributing to a 30% improvement in nightly operational efficiency.

Driver (Independent Contractor)

SG LOGISTICS GROUP
12.2021 - 03.2022
  • Successfully delivered over 500 shipments, maintaining a 99% satisfaction rate from customers.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered packages with a smile, recognizing that the interaction with our delivery personnel is a direct representation of our commitment to customer service.
  • Demonstrated a compassionate and courteous demeanor when interacting with customers, addressing inquiries, and ensuring their satisfaction with each delivery.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Reduced vehicle maintenance costs by 15% through proactive maintenance scheduling and improved driving practices.

Remote Customer Service Support (Brief Assignment)

Omni Interactions
01.2021 - 11.2021
  • Provided customer service taking inbound phone calls, answering chat messages, & responding to emails for fortune 500 companies.
  • Achieved a 20% reduction in average call handling time by developing and maintaining a comprehensive knowledge base.
  • Utilized strong communication and problem-solving skills to resolve complex customer issues effectively.
  • Documented details of calls & customer interactions in the appropriate systems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

Manager

Smile Direct Club
05.2017 - 12.2020
  • Lead a team to drive a 10% increase in monthly revenue through effective sales strategies.
  • Ensured consistent delivery of '5-Star' customer experience, exceeding both customer and company sales goals.
  • Represented the company brand, culture, and maintained visual merchandising standards.
  • Ensured all company initiatives were communicated with my team and executed to Smile Direct Club expectations
  • Coached my team to exceed customer experience and company sales goals
  • Conducted inventory to ensure adequate products on-hand to exceed customer expectations.
  • Managed and motivated employees to be productive and engaged in work.
  • Ensured a high level of patient satisfaction by addressing inquiries, resolving concerns, and maintaining open communication.
  • Implemented patient-centric policies and procedures to enhance the overall patient experience.

Label Machine Operator (Seasonal)

Nufarm Americas Inc.
01.2017 - 05.2017
  • Followed detailed instructions to operate machines with accuracy and produce quality products meeting or exceeding production goals.
  • Implemented process improvements, resulting in a 15% increase in daily production output.
  • Performed quality checks at required intervals throughout shift (i.e., correct product, label, label application, and case print).
  • Ensured product labels met production schedule specifications
  • Managed label materials and verified all product labeling is correct with customer order
  • Kept detailed production records and identified hold-ups.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

Overnight Mail Processing Clerk

United States Postal Service
11.2015 - 01.2017
  • Processed incoming and outgoing mail with a 20% improvement in efficiency, meeting tight deadlines in a fast-paced environment using automated mail processing equipment including manual methods of sorting and distribution.
  • Responsibility was to collate, bundle, and transfer processed mail from one area to another and handle heavy sacks of letter mail or parcels weighing as much as 70 pounds.
  • Used automated mail processing equipment to sort and collate mail.
  • Proved successful working within tight deadlines and a fast-paced environment.

Merchandiser

Frito-Lay
03.2016 - 08.2016
  • Responsible for merchandising Frito-Lay's complete line of quality products to existing accounts while driving my personal vehicle to several store locations in close proximity
  • Introduced impactful product displays, leading to a 20% rise in customer interaction and product inquiries.
  • Implemented effective merchandising strategies, contributing to a 15% increase in sales within assigned accounts.
  • Collaborated with store personnel to update pricing and signage, contributing to improved product visibility.
  • Conducted regular inventory checks to ensure product availability, reducing excess inventory and minimizing out-of-stock instances.
  • Removed damaged, out-of-code, or discontinued items from displays, maintaining a fresh and appealing product assortment.
  • Enhanced customer engagement by answering inquiries regarding merchandise, department information, and pricing.
  • Educated customers on new products and promotions, fostering a positive shopping experience.

Dietary Aide

Alden Rehabilitation Center
06.2013 - 03.2016
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Followed all food safety regulations while preparing meals for patients.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Communicated effectively with residents and their families, showing empathy towards any concerns or inquiries related to dietary preferences or restrictions.
  • Upheld the dignity and respect of residents in all interactions, recognizing the importance of mealtimes as a social and enjoyable experience.
  • Exercised patience when assisting residents with various aspects of their dining experience, promoting a positive atmosphere in the dining area.

Education

B.A. In Psychology - Psychology

Purdue University Northwest
Hammond, IN
12.2016

Dental Assistant Diploma - Dental Assistant

Everest College
Chicago, IL
12.2013

Skills

  • Time Management
  • Verbal and Written Communication
  • Active Listening
  • Stress Management
  • Multitasking & Adaptability
  • Maintaining Confidentiality
  • Companionship and Emotional Support
  • Problem-Solving and Analytical Skills
  • Data Entry and Quality Assurance
  • Teamwork and Collaboration
  • CompTIA A & ITIL 4 Foundations
  • Project & Talent Management
  • Multitasking & Organizational Development
  • Materials Transport & Route Optimization
  • Equipment Operation
  • Payroll & Benefits and Compensation
  • Customer Relationship Management (CRM)
  • Confidential Document Control and Record Management
  • Scheduling & Scheduling Software
  • Leadership & Creativity Skills
  • Training Development & Safety and Compliance
  • Risk Management
  • OSHA Regulations Knowledge
  • Procedure Support
  • Meal Planning
  • Patient Counseling
  • Patient Education

CERTIFICATIONS

  • BLS CPR certified, American Heart Association
  • HIPAA and OSHA Trained
  • Medical Terminology (In Progress)

Timeline

Human Resources Specialist (Contract Role)

OTH Logistics LLC
06.2023 - 12.2023

Overnight Driver/ Rebalancer (Seasonal)

DIVVY: MOTIVATE
03.2022 - 06.2023

Driver (Independent Contractor)

SG LOGISTICS GROUP
12.2021 - 03.2022

Remote Customer Service Support (Brief Assignment)

Omni Interactions
01.2021 - 11.2021

Manager

Smile Direct Club
05.2017 - 12.2020

Label Machine Operator (Seasonal)

Nufarm Americas Inc.
01.2017 - 05.2017

Merchandiser

Frito-Lay
03.2016 - 08.2016

Overnight Mail Processing Clerk

United States Postal Service
11.2015 - 01.2017

Dietary Aide

Alden Rehabilitation Center
06.2013 - 03.2016

B.A. In Psychology - Psychology

Purdue University Northwest

Dental Assistant Diploma - Dental Assistant

Everest College

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Ta Tiana Steele