Tatiana Frazier
Kankakee,IL
Summary
Hardworking intellectual Customer Service Representative with 2 years of experience working with medical records . Trained in project and time management with extensive knowledge of the updated software and familiar with types of requests , different payers , whats an appeal vs a denial and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Lead Direct Support Professional
NEXUS INDIAN OAKS
01.2023 - Current
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Processed patient admission and discharge documentation
- Reviewed charts and flagged incomplete or inaccurate information
- Responded to requests for information from various individuals by providing varies of documents
- Input data into computer programs and filing systems
- Received and processed medical records requests
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Administered medication as directed by physician.
- Monitored progress and documented over 25 patients daily with health status changes to keep care team updated.
Developmental Disabilities Specialist
Direct Support Professional, Human Services
01.2020 - 12.2022
- Guided developmentally over 25 disabled adults through customized day programs.
- Designed, planned, organized and directed orientation and training programs for employees or customers.
- Completed projects in alignment with target deadlines and financial objectives.
- Offered specific training programs to help workers maintain or improve job skills.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
- Monitored employee performance to look for areas in need of improvement.
- Worked with managers to identify internal talent and plan development pathways.
Client Service Representative
Amazon
02.2018 - 12.2019
- Analyzed equipment breakdowns using various troubleshooting methods
- Assigned daily employee tasks and monitored activity and completion
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Coached several team members in techniques necessary to complete job tasks
- Responded to over 50 customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Arts - Health Administration
Lone Star College System
Joliet, IL01.2034
High School Diploma -
MUNDYS MILL HIGH
Jonesboro, GA07.2017
Skills
- Order fulfillment
- Epic expertise
- Business correspondence
- Route management
- Handling and sorting mail
- Problem-solving skills
- Ability to identify patients or any document
- Identifying errors
Accomplishments
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care called epic
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control
- Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference
- Documentation - Ensured charting accuracy through precise documentation
Timeline
Lead Direct Support Professional
NEXUS INDIAN OAKS
01.2023 - Current
Developmental Disabilities Specialist
Direct Support Professional, Human Services
01.2020 - 12.2022
Client Service Representative
Amazon
02.2018 - 12.2019
Associate of Arts - Health Administration
Lone Star College System
High School Diploma -
MUNDYS MILL HIGH
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