Tashayla Miller
Physicians Immediate Care
Rockford
8
years of professional experience
Compassionate and organized individual with a solid background in customer relations and healthcare support. Known for effective communication and active listening, dedicated to fostering positive patient experiences and maintaining high standards of accuracy and safety.
Work History
Receptionist
5 Years 9 Months- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record systems for seamless access to information.
- Coordinated communication between medical staff and patients, facilitating smooth information exchange.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Patient Safety Observer
2 Years 4 Months- Monitored patient status and reported changes to healthcare team.
- Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
- Documented observations accurately in electronic health records.
- Ensured compliance with safety and quality standards in patient interactions.
Cashier
2 Years 2 Months- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance shopping experience for customers.
- Assisted in training new cashiers on operational procedures and best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Psychology
- Honoree of Cum Laude
- 3.5 GPA
- Extracurricular Activities: Black Counselors Association
Skills
Attention to detail
Active listening
Effective communication
Organization skills
Time management
Verbal and written communication
Customer/Client relations
Timeline
Patient Safety Observer
UW Health
06.2023 - 10.2025Read More
Receptionist
Physicians Immediate Care
10.2020 - CurrentRead More
Cashier
Walmart
08.2018 - 10.2020Read More
Northern Illinois University
Bachelor of Arts from Psychology
Read More