Summary
Overview
Work History
Education
Skills
Timeline
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Tasha Washington

Waukegan

Summary

Dynamic customer service professional with extensive experience at Mercer, adept at enhancing patient satisfaction and ensuring HIPAA compliance. Skilled in active listening and critical thinking, I excel in resolving conflicts and increasing loyalty through empathetic communication. Proven ability to manage high call volumes while maintaining professionalism and achieving first-call resolution.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Attention Fashion Boutique
04.2020 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Healthcare Customer Service Representative

Mercer
08.2017 - 03.2020
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Customer Service Representative

LTD Commodities
09.2015 - 07.2017
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Certificate - Business

First Institute
Crystal Lake, IL
08-1991

High School Diploma -

Waukegan East High School
Waukegan, IL
06-1991

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Payment processing
  • Order processing
  • Live chat support

Timeline

Customer Service Representative

Attention Fashion Boutique
04.2020 - 08.2025

Healthcare Customer Service Representative

Mercer
08.2017 - 03.2020

Customer Service Representative

LTD Commodities
09.2015 - 07.2017

Certificate - Business

First Institute

High School Diploma -

Waukegan East High School

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Tasha Washington