TASHA JACKSON
Midlothian,IL
Summary
Store Manager/Health Concierge:
Assisted in training of new employees ensuring attention to detail and comprehensive understanding of company methodology and practices.
Excellent at mental Math, Accounting and ensuring that transactions are correctly tallied at end of every shift..
Excellent verbal and written skills, personable and friendly. Provided customers with outstanding service and assisted them in solving queries and doubts..
Health Advisor experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service.
Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.
Overview
19
19
years of professional experience
Work History
Health Concierge
Randstad/Bswift
09.2019 - 01.2021
- Handled more than 40 daily inbound & outbound calls/chats from health plan customers.
- Maintained full and current understanding of available plans, products and services.
- Helped members navigate enrollment process and choose appropriate options.
- Assisted individuals, families with acquiring health, vision, life and dental insurance.
- Resolved problems related to benefits, eligibility and payments.
- Handled billing payments for Cobra, Retiree, LOA and Direct Bill.
Assistant Manager
Family Dollar
01.2018 - 09.2019
- Delegated daily tasks to team members to optimize team productivity
- Performed leadership and direction for employees, supervising activities to drive productivity and efficiency
- Enforced company policies and procedures to strengthen operational standards across departments
- Established positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction Increased sales by 20%
Assistant Manager/Head Cashier
On The Go Amoco/Citgo
05.2014 - 03.2017
- Count money in cash drawers at beginning of shifts to ensure amounts are correct and that there is adequate change. Also Performed tasks such as counting money, separating charge slips, balancing cash drawers, and making deposits.
- Performed Inventory stock and reorder when Inventory drops to specified level.
- Helps employees in resolving problems and completing work.
- Open & Close business.
- Resolve Customer complaints.. Increased sales by 10%
Home Health Aide
Home Care, Selfhelp Home
01.2012 - 10.2013
- Handled Laundry.
- Prepared Meals.
- Maintain general cleaning duties such as mopping floors, emptying trash cans, vacuuming, dusting & cleaning lavatories.
- Developed and implemented nursing care plans.
- Performed on-call care all times of day and night.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Documented vital statistics and coordinated with health care providers.
Head Cashier/ Customer Service
Ultra Foods
02.2002 - 01.2012
- Receive payments by Cash, Check, Credit Cards, Vouchers, or Automatic Debits.
- Issue Receipts, Refunds, Credits, or Change due to customers.
- Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there's adequate change.
- Answer customers questions and provide information on procedures or policies.
- Communicating with Supervisors, Peers, or Subordinates.
- Answer & Direct department calls.
- Cross-trained and backed up other customer service managers.
- Relieve employees when it was their break time.
- Experienced in Cash registers, Credit Cards readers, Handheld bar code scanners, Personal computers, Point of sale (POS) software.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs
Education
No Degree - Interior Design & Staging For Designers
QC Career School
High School Diploma -
Senn Metropolitan Academy
05.1991
Skills
- Accurate cash handling
- Store opening and closing procedures
- POS system operations
- Staff training and development
- Employee supervision and motivation
- Perform customer resolution
- Excellent multi-tasker
- Basic Clerical Knowledge
- Health insurance plan knowledge
- In/outbound call and Chat management
- Direct billing payment collection
- Basic Computer/Navigation Knowledge (Windows 10)
- Patient confidentiality
- Insurance verification
Education
true
Timeline
Health Concierge
Randstad/Bswift
09.2019 - 01.2021
Assistant Manager
Family Dollar
01.2018 - 09.2019
Assistant Manager/Head Cashier
On The Go Amoco/Citgo
05.2014 - 03.2017
Home Health Aide
Home Care, Selfhelp Home
01.2012 - 10.2013
Head Cashier/ Customer Service
Ultra Foods
02.2002 - 01.2012
No Degree - Interior Design & Staging For Designers
QC Career School
High School Diploma -
Senn Metropolitan Academy
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