Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tasha Howard

Orland Park

Summary

I am a disabled startup founder with a background in customer advocacy at AT&T, leveraging strategic thinking and data-driven decision-making to drive growth. I am currently in the process of establishing the hugs~n~Halo app, where I am focusing on empowering students while fostering community engagement. I have a proven ability to innovate and manage operations effectively, ensuring alignment with market trends. Why hugs~n~halo, because helping is healing.

Overview

28
28
years of professional experience

Work History

Startup Founder

Myself
11.2023 - Current
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Created organization's mission and vision statements for use by employees.
  • Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
  • Walking in purpose is the main purpose
  • To establish the hugs-n-Halo app
  • To help students advance their careers while sowing perpetual seeds of service.
  • We are pre-revenue but trying to establish ourselves within the the small business community

Customer Advocate

ATT
04.2000 - 10.2009
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Listened to customers actively to assess issues and provide accurate information.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Conducted training sessions for customer service agents.
  • Worked on government account such as the White House account and large business account.
  • Completed courses for project management training
  • Involved in Women of SBC and Pioneers volunteer group.

Marketing Analyst

John Crane
03.1998 - 02.2000
  • Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
  • Conducted trend forecasting and analysis.
  • Analyzed third-party data and investigated new growth opportunities.
  • Monitored user behavior and lead generation.
  • Recommended performance improvements based on sales and data research.

Education

Bachelor of Science - Communications

Western Illinois University
Macomb, IL

Skills

  • Operations management
  • Strategic thinking
  • Innovation management
  • Data-driven decision making

Affiliations

Christ in you Hope of Glory Ministry

-Junior Treasurer

-Assistant Youth Leader


Timeline

Startup Founder

Myself
11.2023 - Current

Customer Advocate

ATT
04.2000 - 10.2009

Marketing Analyst

John Crane
03.1998 - 02.2000

Bachelor of Science - Communications

Western Illinois University

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