Tasha Collins
Charleston
Summary
Detail-oriented professional with 10+ years of front desk service in high-traffic medical environments. Skilled in patient check-in/out, insurance verification using Eclinical systems, appointment scheduling, and cash handling. Experienced in maintaining HIPAA compliance, coordinating with pharmaceutical reps, and supporting multiple office locations while delivering exceptional customer service.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Dermatology & Mohs Surgery Institute
Charleston, IL
01.2015 - Current
- Greet every patient & visitors with a friendly smile
- Open & Close office
- Check-in patients
- Check-out patients
- Verify insurance using Eclinical systems
- Prepare charts for next day office flow
- Help walk-in patients
- Input & scan insurance information along with patient's personal identification
- Answer phone
- Schedule appointments accordingly
- Call patients for Reschedules for multiple locations
- Process transactions
- Read work emails
- Run end of day reports
- Balance Cash Box/Bank Run
- Post & Balance Accounts
- Follow HIPPA & All Policies & Procedures
- Coordinate lunches with pharmaceutical reps
- Monitor supplies for ordering
- Assist with front desk tasks in other locations
- Keep office clean & tidy
Home Health Aide
Help at Home
Charleston, IL
02.2013 - 10.2014
- Provided daily personal care assistance to my client
- Helped maintain personal hygiene through bathing, grooming, and restroom assistance.
- Assisted with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' home to complete healthcare services and promote continuity of care.
Education
Business - undefined
Lake Land College
MattoonSkills
- Medical administrative support - Medical administrative support experience (6-10 years)
- Phone etiquette
- Medical billing inquiries
- Time management
- Customer service
- Patient scheduling via phone
- Health insurance verification via electronic systems
- Medical records
- Medical receptionist
- Medical terminology
- In-person patient scheduling
- Health insurance verification via phone
- Medical chart preparation
- Payment processing in medical billing systems
- Health insurance verification via online portal
- Handling patient inquiries
- Clerical experience
- Health insurance
- Online web patient registration
- Customer relationship building
- Balancing cash drawers
- Patient flow optimization
- EClinicalWorks
- Health insurance verification via real-time eligibility check
- Health insurance verification via payer websites
- Medical office experience
- Organizational skills
- Medical billing account reconciliation
- Patient registration via fax
- Administrative experience
- Manual patient registration
- Medical scheduling
- Patient registration via self-registration portals
- Adjusting patient balances
- Patient registration via email
- Patient registration via phone
- Payment posting
- In-person patient registration
- Patient scheduling via online systems
- Insurance verification
- Patient appointment reminder management
- Debits & credits
- Patient registration via mobile app
- Processing cash transactions
- HIPAA
Timeline
Patient Service Representative
Dermatology & Mohs Surgery Institute
01.2015 - Current
Home Health Aide
Help at Home
02.2013 - 10.2014
Business - undefined
Lake Land College