Taroniah Rice
Chicago,IL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
Work History
Owner/Manager of Operations
TRP Productions
01.2019 - Current
- Consultation, Procurement, management of staff, and Planning for live music events for live music events
- Rogers & Holland, Feed my starving Children, The Chicago Bulls, Midwest Kia, Windy City Miata Club, City of Chicago Park district
- Safely transported valuable audio equipment between venues while ensuring proper setup upon arrival.
- Recorded speech and music in digital formats.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Insurance Sales Agent
Assurance
07.2018 - 07.2019
- Calculated quotes and educated potential clients on insurance options
- Contributed ideas and offer constructive feedback at weekly sales and training meetings
- Negotiated new and renewal production goals with business development manager
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Identified and solicit sales prospects in agency databases
- Calculated premiums and established payment methods for sales
- Finalize sales
- Streamlined administrative processes, resulting in increased efficiency and enhanced customer experience.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Created and delivered HR training sessions to staff, managers and executives.
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Insurance Agent
Lincoln Heritage
08.2016 - 07.2018
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Benefits Advisor
AON Hewitt Navigators
08.2011 - 08.2016
- Assisted Medicare eligible retirees to select appropriate Medicare health plans
- Collaborated with the design team to edit Benefits information for Aon employees
- Analyzed, evaluated and edited commission payouts for client 3M
- Responsibilities include: providing Medicare education, conducting needs analyses, and selling/enrolling retirees into appropriate Medicare health and prescription drug plans
- Licensed in Life and Health in 11 states
- Sold appropriate Medicare health and drug plans in an inbound call center environment via pre-set phone appointments and outbound follow-up service
- Completed needs assessment and asks probing questions to correctly qualify participants' needs
- Actively listened to participants to understand both verbal and non-verbal cues
- Researched options in proprietary Aon Hewitt tool and elsewhere on the internet
- Problem solved with participant to assist in selecting and enrolling in one or more insurance plans
- Fully and accurately documented all conversations, emails and actions taken on each interaction
- Promoted to Special Team handling the company’s largest client in January 2012, In April 2012 promoted to Executive hotline team to research and handle complex issues.
- Received Awards for Top Conversion leader in Company
- Assisted with design and implementation of various employee benefits programs.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Subject Matter Expert(SME) Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement While presenting information findings at company trainings and briefings
- Provided thought leadership on industry-specific topics, establishing a reputation as an authority within the field.
Account Manager/Customer Service
Aladdin Knowledge Systems
03.2005 - 05.2008
- Responsible for customer service in the digital equipment division, promoted to Manage Top 50 clients orders that generated 80% of the divisions revenue to ensure delivery and superior service duties included: Consistently processed all sales contracts and parts orders without errors in the SAP system
- Advised customers on the selection, price, and use of goods available from the company, with the aim of encouraging them to buy and to return to buy in the future
- Received several Customer Commendations Assisted in the development of new policies and procedures
- Assisted in the training of new customer service representatives and associates Answered inbound calls in support of customer needs
- Conveyed in a reassuring manner step by step instructions to resolve application issues
- Reviewed and issued audits on account information and processes
- Performed queries in multiple databases
- Assisted in the creation and development of the customer relationship management (CRM) system.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
Editor
PR Newswire
11.1998 - 05.2000
- Analyzed, formatted and performed proofreading services of press releases for submission over satellite news wires Dispatched releases to editorial staff for proofing Communicated strategies and suggestions that involved selling company products and tailoring international and domestic media exposure Consistently up-sold media distributions
- Supported sales staff by conducting surveys for research purposes Developed and maintained custom media fax and email lists
- Aided in procedural training of assistant editorial staff.
- Established and implemented workflows to streamline editing processes.
- Adhered to Associated Press and internal style guidelines, educating staff on standards.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Acquired in-depth knowledge of content areas to provide effective edits.
- Pitched content strategies and managed asset acquisition.
- Organized and executed successful press events, resulting in significant media exposure and increased awareness of company initiatives.
Skills
- MS Office Suite, MSWord Excel PowerPoint
- Team Collaboration
- Client Relations
- Account Acquisition
- Account Servicing
- Business growth and retention
- Proof Review and Approval
- Customer Complaint Resolution
- Client service
Timeline
Owner/Manager of Operations
TRP Productions
01.2019 - Current
Insurance Sales Agent
Assurance
07.2018 - 07.2019
Insurance Agent
Lincoln Heritage
08.2016 - 07.2018
Benefits Advisor
AON Hewitt Navigators
08.2011 - 08.2016
Account Manager/Customer Service
Aladdin Knowledge Systems
03.2005 - 05.2008
Editor
PR Newswire
11.1998 - 05.2000
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