Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
20
20
years of professional experience
Work History
Manufacturing Ops Specialist (Shift Supervisor)
03.2022 - 09.2025
Overseeing the operation of the entire plant and ensuring safety, quality, and production.
Making sure my group leads have everything each department needs to complete the tasks for the day.
Maintain communication with maintenance and managers to take care of break downs with equipment and to keep them informed of what’s happening.
Owner/Operator
Fed Ex Ground - PMTKE Inc
10.2005 - 08.2020
Managed daily operations to ensure timely package delivery and customer satisfaction
Oversaw logistics coordination for efficient route planning and resource allocation
Implemented safety protocols to maintain compliance with industry regulations
Trained and mentored new staff in operational procedures and best practices
Analyzed performance metrics to identify areas for process improvement
Developed strong relationships with clients to enhance service quality and retention
Streamlined inventory management processes to minimize delays and errors
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Education
High School -
Altavista High School
Altavista, Va
01.1985
Skills
Effective team leadership
Management collaboration
Advanced communication
Technical communication
Quality assessment
Supply management
Resource allocation
Team collaboration
Expert problem solving
Analytical thinking
Documentation management
Coaching and mentoring
Continuous improvement
Quality assurance
Accomplishments
Supervised team of 54 staff members.
Timeline
Manufacturing Ops Specialist (Shift Supervisor)
03.2022 - 09.2025
Owner/Operator
Fed Ex Ground - PMTKE Inc
10.2005 - 08.2020
High School -
Altavista High School
Awards
Operation Blue Fox, Oslo Norway, Qualified Expert Marksman, Qualified Jungle expert Ft Sherman, Panama