Taras Drabyk
Palatine
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Parts Manager
Zam S.A Truck Repair
06.2019 - 06.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Processed customer requests for statements,
- Worked with clients to address and respond to client and partnership management issues.
Parts Specialist
Patrick Dealer Group
06.2023 - 09.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Tracked parts use and charged items to customer accounts for billing.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
Truck Dispatcher
Max Carriers
06.2024 - 09.2024
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Provided training and guidance to new dispatchers.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
Education
Master of Science -
Dominican University
River Forest, IL06.2026
High School Diploma -
William Howard Taft High School
Chicago, IL06.2022
Skills
- Customer Buying Habits
- Performance Strategies
- Parts Promotion
- Analytical Approach
- Guest Registration
- Meeting Arrangements
- Team Collaboration
- Information Updates
- Answer Telephone Calls
- Scheduling Appointments
- Technical Support
- Packaging and Mail Receiving
- Call Answering and Routing
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Polish
Professional Working
Timeline
Truck Dispatcher
Max Carriers
06.2024 - 09.2024
Parts Specialist
Patrick Dealer Group
06.2023 - 09.2023
Parts Manager
Zam S.A Truck Repair
06.2019 - 06.2023
Master of Science -
Dominican University
High School Diploma -
William Howard Taft High School
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