Tara Smith
Cary
Summary
Dynamic Practice Manager with over 15 years in Healthcare experience. I have worked in both Private practice and at Advocate Medical Group, excelling in team leadership and workflow improvement. Proven track record in EMR transitions and patient service recovery, fostering collaboration among staff. Skilled in budget management and proficient in Microsoft Office, ensuring operational efficiency and enhanced patient satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practice Manager
Advocate Medical Group
03.2019 - 07.2025
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Supervised team of 48 office personnel across two clinics. One that was Hospital based.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
Administrative Supervisor
North Shore Oncology Hematology
02.2011 - 03.2019
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Transitioned the Practice through two EMR transitions
- Supervised a team of 20 through an Acquisition to corporate Healthcare
Education
High School Diploma -
Prairie Ridge High School
Crystal Lake05-2007
Skills
- Proficient in all Microsoft Office Products
- Trained in EMR systems (EPIC and IKnowMed)
- Schedule management
- Teammate Management and Scheduling
- Budget and Financial Reporting
- Workflow/Process Improvement
- Payroll-Timecard entry and PTO evaluation
- New Hire Training and Onboarding of all Medical Professionals/Administrators
- Supply Ordering
- Regulatory Committee Oversight for Clinics (QMOC, DNV, Infection Prevention)
- Experience as a Patient Service Representative, Pre-Certification Specialist, and Referral Coordinator
- Diligent in Patient Service Recovery
Certification
CPR Certified
Timeline
Practice Manager
Advocate Medical Group
03.2019 - 07.2025
Administrative Supervisor
North Shore Oncology Hematology
02.2011 - 03.2019
High School Diploma -
Prairie Ridge High School
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