Tara Parks
Cary,IL
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and accurate charting, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Associate
Walmart
10.2023 - 03.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Participated in training sessions to stay updated on product information and company policies.
- As an online order picker I managed approximately 15 orders per shift, given the size of the order.
LPN Case Manager
Humana at Home
02.2018 - 05.2018
- Managed approximately 7 patients in a 50 mile radius.
- Reduced hospital readmissions by providing comprehensive discharge planning and follow-up support for high-risk patients.
- Monitored quality indicators within the scope of practice to identify areas for improvement in patient care delivery processes.
- Enhanced patient satisfaction through consistent communication with patients, families, and healthcare providers.
- Consistently met documentation requirements while maintaining confidentiality according to HIPAA regulations and organizational policies.
LPN Hospice Call Center
Vitas Innovative Hospice Care
04.2010 - 02.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 80 incoming calls per day from families with care concerns or questions.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Education
Diploma of Practical Nursing - Nursing Practice
Elgin Community College
Elgin, IL12-2006
Skills
- HIPAA compliance
- Ensuring confidentiality in patient care
- Customer service expertise
- Data entry proficiency
- Adherence to organizational policies
- Supportive engagement
- Strong interpersonal skills
- Effective problem resolution
- Courteous correspondence practices
Certification
- Licensed Practical Nurse - 2006 to currently in renewal
Timeline
Store Associate
Walmart
10.2023 - 03.2024
LPN Case Manager
Humana at Home
02.2018 - 05.2018
LPN Hospice Call Center
Vitas Innovative Hospice Care
04.2010 - 02.2011
Diploma of Practical Nursing - Nursing Practice
Elgin Community College
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