Tara Howard

Operational Management:

• Founded and managed all day-to-day operations of a successful grooming salon, growing the business from a startup to a loyal client base of 700+ dogs annually.
• Established operational workflows to enhance service efficiency and customer satisfaction by implementing and improving our CRM software as we grew.

Financial Management:

• Oversee financial management, including budgeting and expense tracking for profitability.
• Prepare monthly bank reconciliations to ensure accurate representation of company's financial position.
• Handle payroll process for employees ensuring timely payments and adherence to federal and state tax regulations.
• Developed reporting mechanisms to manage and track retail inventory to optimize stock levels and improve turnover rates.

Marketing & Sales:

• Conceptualized and designed the company logo and visual identity by building a responsive, mobile-friendly website for customers to easily book service appointments.
• Develop and implement integrated marketing campaigns across digital channels.
• Manage social media accounts for optimal audience engagement and increase online presence.
• Improve customer loyalty by implementing effective text marketing campaigns and personalized offers.

Hiring & Leadership:

• Recruited, interviewed and assembled the most passionate skilled dog groomers in the pet industry.
• Cultivated a positive work environment fostering a culture of transparency, inclusivity, psychological safety and team mentality.
• Pioneered a superior employee compensation and benefits structure enhancing high job satisfaction and retention.