Tara Dimitrova
Glenview
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Hilton
03.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
Server
Avenue BG
01.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Babysitter
01.2020 - 01.2023
- Communicated positively with children and guardians.
Barista
Dunkin Donuts
06.2022 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Oakton Community College
Des Plaines, ILHigh School Diploma - undefined
Glenbrook South High School
Glenview, IL05.2023
Skills
- Ability to provide excellent service and meet customer needs
- Strong verbal communication skills to interact with guests and team members effectively
- Proficiency in handling multiple tasks efficiently in a fast-paced environment
- Collaboration with colleagues to ensure smooth service and a positive work environment
- Efficiently managing time to deliver orders promptly and maintain a smooth flow of service
- Understanding and adherence to food safety and hygiene standards to ensure a safe dining experience for customers
- Experience in handling cash, processing payments, and providing accurate change
- Familiarity with point-of-sale systems for order entry, payment processing, and managing transactions
- Customer service
- Computer skills
Accomplishments
- OnQ R&I Training
- GRO Training
Training & Certifications
LANGUAGES
English
Bulgarian
German
Timeline
Guest Service Representative
Hilton
03.2024 - Current
Server
Avenue BG
01.2023 - 12.2023
Barista
Dunkin Donuts
06.2022 - 12.2022
Babysitter
01.2020 - 01.2023
High School Diploma - undefined
Glenbrook South High School
Oakton Community College
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