Tara Hills
Plainfield
Summary
Seeking an opportunity to utilize my skills and abilities to enhance the success of your organization.
Adept at orchestrating complex logistics and billing processes, my tenure at DB Schenker honed my problem-solving skills and proficiency in Microsoft Office, ensuring seamless operations and customer satisfaction. Demonstrated ability to collaborate effectively, I excel in fast-paced environments, driving efficiency and supporting client needs with agility.
Overview
13
13
years of professional experience
Work History
Logistic ODM Agent
DB Schenker
08.2018 - 08.2024
- Ensure proper handling of shipments from pick up to delivery and continuous information flow between shipper, consignee, customer and Schenker network
- Organization and coordination of Import/Export/Domestic shipments (Aircraft on Ground) within Schenker network (National and Global)
- Daily data entry into Desk log and record filing for record purposes and for review analysis by upper management when needed
- Timely preparation of daily shipments in strict adherence to USA branch and airline regulations and cut off times
- Ensure all documentation guidelines are met by the local branches according to the TSA regulations
- Directly responsible for the daily maintenance and coordination of shipments
- Communicate with local branches, shipper, consignee, Schenker Network as necessary to ensure proper handling of shipments and on-time deliveries
Billing Clerk/Office Support
Cintas Fire Protection
11.2015 - 01.2018
- Assisted in account reconciliation, preparing reports and invoices
- Ran queries, preparing and formatting reports for internal customers
- Prepared credit memos and billing adjustments
- Daily accuracy of work is necessary for inventory control and accountability
- Assisted with customer calls and transferring to correct area
- Address all areas of each service call in the billable service call queue in the accounting system
- Uploading and emailing different inspection reports to Fire department in timely manner
Customer Support Representative
Sumitomo Drive Technologies
07.2012 - 09.2015
- Process customer orders in a courteous, efficient and timely manner
- Assist in all other areas of data entry including processing of credits, debits, and returns
- Assist customers with questions or issues received via phone, fax, or email responding promptly
- Attend to customers complaint and concerns immediately and evaluate all relevant information to facilitate satisfactory resolution
- Manage telephones calls professionally, efficiently, and with good communication skills understand and appropriately use company pricing system and follow appropriate policies
Order Entry Clerk/ HR Assistant
Chemplate Industries
03.2011 - 07.2012
- Worked close with shipping to ensure customers' orders are received and process in timely manner
- Order Entry utilizing AS400, Excel, and other programs to maintain accuracy and daily updates on orders received
- Generated job tickets to ensure that all processes are correct for the Warehouse workers to perform
Education
Master of Business Administration (M.B.A.) - Business Administration/Logistic Supply and Demand
Keller University
06-2027
Bachelor of Science - Business Administration, Accounting
DeVry University
10.2008
Skills
- Microsoft Office
- Salesforce
- Accounts payable/Receivable
- People Soft
- Internet/Intranet based programs
- Peachtree Software
- General Ledger
- Problem solving
- Team Player
- Serves Clients/Customers
- As 400
- Interpersonal Skills
- Microsoft Teams
- Documenting information
- Resolving customer issues
- Teamwork and collaboration
Timeline
Logistic ODM Agent
DB Schenker
08.2018 - 08.2024
Billing Clerk/Office Support
Cintas Fire Protection
11.2015 - 01.2018
Customer Support Representative
Sumitomo Drive Technologies
07.2012 - 09.2015
Order Entry Clerk/ HR Assistant
Chemplate Industries
03.2011 - 07.2012
Bachelor of Science - Business Administration, Accounting
DeVry University
Master of Business Administration (M.B.A.) - Business Administration/Logistic Supply and Demand
Keller University
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