Tanzeela Ramzan
Morton grove
Summary
I bring extensive experience in the customer service field, where my communication skills have consistently fostered positive interactions with customers. Possessing a strong numerical aptitude, I excel in problem-solving, leveraging my analytical and mathematical skills to address challenges effectively. My customer-centric approach is rooted in a commitment to ensuring satisfaction, and I am adept at utilizing statistical insights to enhance overall service quality.
Overview
20
20
years of professional experience
Work History
CSA
Walgreens
Glenview, IL
01.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Handle cashier duties
- Handle warehouse and stocking
Bank Teller
MCB Bank
Attock, Pakistan
01.2005 - 01.2007
- Perform cash handling
- Customer Service
- Balance drawer and petty cash
- Provide processing loan Payments
- Keep Proper cash limits, Cashed checks, accepted deposits,money orders and cash advances
- Coordinate work flow
Cashier, Customer Service
Aljannat
01.2004 - 01.2005
- Perform cashier Transaction
- Provide great customer service
- Balance drawer every day
- Provide training for new employee
Education
Bachelor - Accounting And Economics
Govt. Womens College
Attock, Pakistan04.2003
Skills
- Project Management
- Account Management
- Customer Service
- Correcting Discrepancies
- Customer Service and Assistance
- Inventory Control
- Refunds and Exchanges
Languages
English
Professional Working
Urdu
Full Professional
Timeline
CSA
Walgreens
01.2016 - Current
Bank Teller
MCB Bank
01.2005 - 01.2007
Cashier, Customer Service
Aljannat
01.2004 - 01.2005
Bachelor - Accounting And Economics
Govt. Womens College