Tanya Powers
Darien
Summary
Detailed and customer-oriented professional with 25 years of experience in the hospitality industry, seeking to leverage extensive background in customer service, financial transactions, and team management into an office role. Result-Driven Executive Assistant with 7+ years of experience supporting C-level executives and senior managers. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and OneDrive, Google Meets and Zoom. Seeking a creative organization in an environment that encourages innovative thinking and career development that will help utilize my experience and knowledge.
Overview
23
23
years of professional experience
Work History
Onwer/Operator
Dirt Diva Cleaning Company
02.2012 - Current
- Manage daily operations of a small business as the owner
- Develop and implement marketing strategies to increase sales and profitability
- Successfully resolve customer complaints and conflicts in a professional manner
- Maintain financial records and scheduling
- Maintain inventory of industry-standard cleaning supplies and equipment
- Collaborate with clients to understand their specific cleaning needs and preferences, to develop and implement cleaning procedures and schedules that meet client requirements
- Specialize in deep cleaning, decluttering, and organization for customers dealing with hoarding disorder
- Perform detailed cleaning of high-end residential properties and apartments, post-construction projects/move-out cleanings, ensuring high customer satisfaction
- Utilized effective time management skills to prioritize cleaning tasks and meet deadlines
Bartender/Server
Madison's Pub and Grill
08.2017 - 02.2023
- Worked the opening lunch shift at a high-volume bar/restaurant, serving customer tables, and bar patrons, making drinks, running food, and bussing tables
- Provided exceptional customer service, while averaging $1000 in sales, daily
- Developed signature cocktails and specials to enhance the menu
- Maintained a clean and organized workspace, ensuring a safe environment for guests
- Assisted with inventory management and ordering supplies as needed
- Handled cash transactions and managed the cash register accurately
- Trained new staff members on bar and restaurant procedures, as well as, customer service techniques
Executive Assistant/Payroll Specialist
Innovative Benefits Concepts
02.2003 - 03.2008
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Processed travel expenses and reimbursements for executive team and senior management group
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Answered high volume of phone calls and email inquiries
- Filed paperwork and organized computer-based information
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Took notes and dictation at meetings
- Safeguarded confidential employee information through proper storage and handling of sensitive documents
- Managed multiple pay schedules for diverse workforce, ensuring each group received accurate payment at the appropriate intervals
- Maintained accurate employee records by updating information such as wage adjustments, promotions, and terminations in a timely manner
- Resolved payroll discrepancies quickly and successfully
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
- Maintained strict confidentiality of all payroll information and records
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Created new hire and termination documents for payroll
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Audited timesheets and payroll records for accuracy
- Performed data entry tasks and maintained accurate records of employee payroll information
- Maintained confidentiality of employee records and payroll information
Executive Assistant
ADP Context
12.2001 - 01.2003
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time
- Coordinated and booked airfare, hotel, and ground transportation and prepared itinerary to facilitate successful trips
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations
- Scheduled appointments and handled calenders for senior leadership
- Seamlessly interacted with colleagues to plan and complete special projects
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Streamlined office operations by implementing efficient filing systems and managing executive calendars
- Used software to coordinate meetings, appointments, and tasks senior executives
- Answered high volume of phone calls and email inquiries
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Took notes and dictation at meetings
- Screened personal and business calls and directed to appropriate party
Education
Court Reporting - Court Reporting
College of Court Reporting
Valparaiso, IN05-2014
Associates -
College of DuPage
Glen Ellyn, IL07-2010
Skills
- Prioritization and Time Management
- Detail-Oriented Approach
- Skilled in Managing Multiple Tasks
- Clear Written Communication
- Software Literacy
- Proficient Task Coordination
- Solution Development
- Strong Interpersonal Communication
- Meticulous Document Review
- Advanced Grammar Proficiency
Timeline
Bartender/Server
Madison's Pub and Grill
08.2017 - 02.2023
Onwer/Operator
Dirt Diva Cleaning Company
02.2012 - Current
Executive Assistant/Payroll Specialist
Innovative Benefits Concepts
02.2003 - 03.2008
Executive Assistant
ADP Context
12.2001 - 01.2003
Court Reporting - Court Reporting
College of Court Reporting
Associates -
College of DuPage
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