Tanya Lusk
Carbondale,IL
Summary
Organized and dependable professional, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Assistance Advisor
Medserv Global
01.2023 - 07.2023
- Worked remotely as a financial assistance advisor
- Processed charity 50 plus applications for Medicare/Medicaid recipients from a online que
- Placed outgoing calls to applicants in order to request more information to process
- Assisted incoming calls from questions from patients regarding approval or denial
Director of Social Services
Integrity Nursing Home
09.2021 - 02.2022
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Completed psychosocial evaluations and needs assessments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Developed and maintained courteous and effective working relationships.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Assessed electronic medical record for required documentation to support MDS coding.
- Verified prompt and accurate completion of MDS activities for billing.
- Completed assessments for residents admitted under assessments requiring Number day books.
- Helped develop monthly schedules and assignments.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained best-in-class standards for individualized care in Number-bed unit by continuously checking in with patients and families and quickly providing care.
Social Services Assistant
Alton Memorial & Rehabilitation
07.2018 - 03.2019
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Completed psychosocial evaluations and needs assessments.
- Coordinated program referrals for community-based resources.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Completed resident assessments in accordance with current regulations and guidelines.
- Generated, posted and attached information to claim files.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Processed and recorded new policies and claims.
Membership Services Representative
Centene/ Illini Health Care
01.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked remotely during COVID
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Verified Insurance Eligibility for Medicaid Members
- Mailed out membership materials, handbooks, and insurance cards
Dietary Aide
Prairie Assisted Living @ Chataqua
07.2016 - 06.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
- Distributed food during busy peak periods to drive customer satisfaction.
Social Services Intern
Senior Adult Services
09.2015 - 03.2017
- Assisted in implementing programs to meet needs of individuals with developmental disabilities.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Improved case management efficiency by maintaining accurate and organized records for each client.
- Assisted clients with navigating complex social service systems, resulting in increased access to resources.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
Office Associate
State Of Illinois-Department Of Human Services
08.2023 - Current
- Prepared detailed reports, presenting data clearly and concisely for dietary department
- Created recipe and ingredient databases, production line menus, nutritional analysis reports, regular and special tray cards.
- Generated requisition for food stocks, modified diets, generated reports on caloric intake and nutritional values.
- Answered phones, took messages, scheduled appointments
- Take care of all incoming and outgoing mail and office correspondence
Education
Social Work - Social Services
Southern Illinois University Carbondale
Carbondale, IL2023
Skills
- Insurance Case Management
- Policy Modifications and Updates
- Community Outreach
- Rehabilitation Plans
- MEmber Services
- Provider Services
- Eligibility Determinations
- Referral Coordination
- Assessing Residents
- Case Planning and Management
- Cognitive Behavior Practices
- Community Resource Coordination
- Electronic Health Records Systems
- Managed Care
Certification
Community Health Worker Certificaion
C.H.W. Certification
Community Health Worker
Timeline
Office Associate
State Of Illinois-Department Of Human Services
08.2023 - Current
Financial Assistance Advisor
Medserv Global
01.2023 - 07.2023
Director of Social Services
Integrity Nursing Home
09.2021 - 02.2022
Membership Services Representative
Centene/ Illini Health Care
01.2020 - 08.2020
Social Services Assistant
Alton Memorial & Rehabilitation
07.2018 - 03.2019
Dietary Aide
Prairie Assisted Living @ Chataqua
07.2016 - 06.2018
Social Services Intern
Senior Adult Services
09.2015 - 03.2017
Social Work - Social Services
Southern Illinois University Carbondale
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